About SwapSwap is the driving force behind contemporary agentic commerce, offering the only AI-native platform that seamlessly connects backend operations with an innovative storefront experience.Designed for brands aspiring to sell anything, anywhere, Swap centralizes global operations, empowers intelligent workflows, and facilitates margin-enhancing decisions powered by real-time data and capabilities. Our product offerings encompass cross-border operations, tax management, returns handling, demand planning, and our cutting-edge agentic storefront, which provides merchants with complete transparency and the ability to act with confidence.At Swap, we foster a culture that prioritizes clarity, creativity, and collective ownership as we reshape the landscape of global commerce.About the RoleAs a Senior Account Manager, you will take ownership of and expand Swap’s most important client portfolio, serving as a trusted advisor to our most valued and complex customers. This senior-level, impactful position is ideal for individuals who excel at managing senior stakeholders, navigating intricacies, and driving significant commercial results. You will be responsible for retention, upselling, and expanding strategic accounts while coordinating internal teams to ensure exceptional outcomes. Acting as the voice of the customer, you will manage escalations as necessary and guarantee that Swap delivers maximum value across its comprehensive product suite.Key ResponsibilitiesManage a portfolio of strategic, high-revenue accounts with clear responsibilities for retention, upsell, and growth.Build and nurture deep, trusted relationships with senior customer stakeholders, functioning as a strategic advisor and primary contact.Develop and implement account plans that drive long-term growth, product adoption, and commercial expansion.Identify and secure upsell and cross-sell opportunities across the Swap product suite, closely collaborating with Sales as needed.Lead complex escalations, coordinating internal teams to swiftly resolve issues while maintaining customer trust.Conduct structured, high-impact Quarterly Business Reviews (QBRs) and strategic check-ins, linking product value to customer business outcomes.Work collaboratively across Product, Support, Onboarding, and Finance teams to achieve customer objectives.Maintain precise forecasting, account health monitoring, and CRM management for your portfolio.
Jan 6, 2026