About the job
Duties:
Functional Responsibilities:
Oversee IT operations in collaboration with service providers to guarantee prompt and high-quality IT service delivery, ensuring stability and efficiency.
Partner with IT service providers to refine and enhance local networks and server infrastructures.
Manage the installation and upgrade of IT systems across Sensia facilities, coordinating closely with the Global Real Estate Project Manager.
Act as the primary contact for IT escalations, ensuring timely resolution of issues with service providers.
Provide ongoing support and guidance to Sensia employees around the world.
Administer the inventory, replacement, and delivery of end-user devices.
Oversee software application management, procurement, and licensing, promoting best practices and standardized processes.
Develop operational technology (OT) practices in alignment with parent company expertise.
Ensure data backup protocols are in place for information recovery during system failures.
Conduct regular operational reviews and reporting.
Challenge existing standards to ensure the most appropriate technology is utilized for Sensia's interests.
Assess new technologies to enhance service delivery.
Demonstrate strong analytical skills and meticulous attention to detail.
Facilitate regular IT operations reviews with service teams.
Leadership Responsibilities:
Utilize both technical and interpersonal skills effectively.
Develop and adapt Sensia-specific IT policies in coordination with the Cyber Security Office.
Resolve conflicts with service providers to align with business objectives.
Identify and mitigate risks independently, preparing proactive contingency plans as necessary.
Persist through challenges to achieve results and support Sensia's success.
Exhibit confidence, maturity, and adaptability in addressing work challenges.
Be a self-directed leader with the capacity to work across functional and global teams.
Provide early and clear communication regarding critical issues.
Foster clear communication throughout all organizational levels.
Effectively integrate business needs with corporate policies and industry best practices.
