Global Support Agent at Indie Campers | Manila

Indie CampersManila, Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should have a passion for customer service, strong communication skills, and the ability to work in a fast-paced environment. Experience in customer support or case management is preferred, and proficiency in multiple languages is a plus.

About the job

ABOUT US

Indie Campers is the leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong emphasis on digital innovation and customer orientation, we have crafted an exceptional booking experience that offers high-quality road trips at competitive prices.

To date, we have facilitated over one million nights of rentals through our platform and have welcomed more than 300,000 travelers from 169 different countries. Our extensive offerings include short-term RV rentals, long-term campervan subscriptions, and the opportunity to purchase one of our available vehicles.

Driven by our technological focus, we present exciting and challenging opportunities that require top-tier talent and motivation. We are expanding our team and invite those who share our vision to join us on this evolving journey.

THE ROLE

As a Global Support Agent, you will be vital in providing a seamless customer experience before the trip commences, addressing complex customer cases within our global support operations.

In this role, you will be regarded as a customer expert, ensuring that rental inquiries, booking changes, documentation requests, and pre-departure concerns are managed efficiently, accurately, and with a strong customer-first approach.

This position merges operational excellence, problem-solving, and ownership of intricate cases, directly influencing customer satisfaction and business performance.

WHAT WILL YOU WORK ON?

Customer Support & Case Management: Manage customer inquiries related to bookings, trip preparations, policies, and services via phone, email, and chat. Offer precise pre-trip guidance, handle booking alterations, add-ons, and unique requests, and assist in complex or sensitive customer situations with professionalism and empathy. Ensure that all interactions are documented in our CRM systems.
Operational Excellence: Provide support in accordance with company SOPs, workflows, and quality standards. Meet key performance indicators (KPIs), including response time, resolution time, quality, and customer satisfaction targets. Maintain high accuracy in administrative and operational processes and collaborate with Fleet, Operations, Sales, and On-Trip teams to ensure smooth customer journeys. Identify potential risks or inconsistencies and escalate issues when necessary.
Ownership & Accountability: Take charge of complex customer situations, ensuring resolutions are effective and in line with company practices.

About Indie Campers

At Indie Campers, our mission is to democratize road travel through innovative technology and an unparalleled customer experience. We are passionate about creating memorable journeys for our customers and are continuously expanding our services to meet their needs.

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Full-time|On-site|Manila

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