Growth Programme & Operations Lead

WPP MediaLondon, United Kingdom

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications and SkillsIdeal candidates will possess:Experience in operational roles, transformation, governance, or client systemsStrong project and systems management skillsComfort in working with data, insights, and structured informationExperience in developing and managing processes or frameworks

About the job

About WPP Media

WPP is recognized as the trusted growth partner for some of the world's leading brands. With an exceptional talent pool, reliable data and insights, and strategic partnerships, unified by our innovative marketing platform, WPP Open, we empower clients to adapt to change, seize opportunities, and achieve transformational growth.

WPP Media serves as WPP's AI-powered media operating unit, integrating media, data, and partnerships to provide creative personalization on a grand scale. Through WPP Open and enhanced by Open Intelligence, clients gain clear visibility into the effectiveness of their media investments.

For additional information, please visit wppmedia.com.

Growth Programme & Operations Lead

Role Overview and Significance

Within the Global Growth & Transformation team, we focus on integrating growth, transformation, and operational excellence to shape the future of WPP Media's partnerships with key clients.

As the Client Relationship & Relationship Intelligence Lead, you will oversee the relationship intelligence system across global clients. This role is pivotal in building, managing, and enhancing the systems, data, and processes that allow WPP Media to effectively understand, manage, and activate senior client relationships at scale. The position demands a blend of system ownership, design, structure, and operational delivery, ensuring that relationship insights are consistently captured and integrated into business operations. You will play an essential role in translating relationship data into actionable insights and value.

Key Responsibilities

Own and manage the relationship intelligence system and operational model
Oversee advocacy data, insight flows, and activation processes
Coordinate with partners, stakeholders, and governance processes
Develop structured processes for triage, escalation, and action
Translate relationship insights into clear priorities and interventions
Continuously refine relationship frameworks and operational models

About WPP Media

WPP Media is a leading AI-driven media operating unit within WPP, known for its innovative approach to media, data, and partnerships. The company leverages cutting-edge technology to deliver personalized media solutions that drive growth for its clients.

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