Guest Services Associate - Front Office

Accor HotelsChennai

On-site Full-time

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Experience Level

Entry Level

Qualifications

To excel in this role, candidates should possess:Excellent communication skills in English; additional language proficiency is a plus. A passion for customer service and the hospitality industry. Prior experience in a front office or customer-facing role is preferred. A professional appearance and demeanor. Ability to work flexible hours, including weekends and holidays.

About the job

About the Role

Accor Hotels is hiring a Guest Services Associate for the Front Office in Chennai. This position serves as the initial point of contact for guests, shaping their first impressions and overall experience.

Key Responsibilities

Handle guest check-ins and check-outs efficiently
Manage reservations and update records accurately
Respond to guest inquiries and resolve concerns promptly
Offer information about local attractions and services

What We Look For

Strong communication and interpersonal skills
Friendly, approachable attitude
Interest in hospitality and guest service

This role welcomes candidates eager to make every guest feel valued and at home during their stay.

About Accor Hotels

Accor Hotels is a leading global hospitality company, known for its diverse portfolio of brands and commitment to providing exceptional guest experiences. With a presence in over 100 countries, we pride ourselves on our dedication to quality and innovation in the hospitality industry.

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Guest Service Associate - Housekeeping

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Join our dynamic team as a Guest Service Associate in the Housekeeping department at Accor Hotels in Chennai. In this role, you will be the face of our brand, ensuring that each guest receives the highest level of service and comfort during their stay. Your attention to detail and commitment to excellence will contribute to creating memorable experiences for…

Feb 11, 2026

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Guest Service Associate - Housekeeping

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Full-time|On-site|Chennai

Role Overview Accor Hotels is hiring a Guest Service Associate - Housekeeping in Chennai. This role focuses on delivering clean, comfortable spaces and attentive service for every guest. What You Will Do Maintain high standards of hygiene and appearance in guest rooms and public areas Assist guests with housekeeping-related requests and needs Work closely with the housekeeping team to ensure a welcoming atmosphere throughout the hotel About the Team Join a group committed to making every guest feel at home. Housekeeping works together to keep spaces spotless and service prompt.

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Guest Service Associate - Housekeeping

Accor Hotels

Full-time|On-site|Chennai

Key Responsibilities Daily Operations Participate in daily briefings and execute assigned tasks efficiently.Recognize and cater to different guest levels, including VIPs and various room categories.Ensure cleanliness and upkeep of designated areas in line with established standards and procedures.Restock guest supplies and promptly respond to guest requests.Report any damage or malfunction within hotel rooms or public areas to the Supervisor.Maintain equipment cleanliness to uphold hygiene standards.Keep accurate records of room status and daily productivity.Immediately report lost and found items to the housekeeping office.Address guest complaints with tact and notify the Supervisor of any incidents or irregularities.Alert the Supervisor to any unusual behavior or activities in guest rooms and public areas.Perform valet services as necessary, including linen delivery and laundry order processing. Additional Duties Familiarize yourself with hotel fire and life safety procedures.Attend all assigned briefings, meetings, and training sessions.Maintain a high standard of personal hygiene and appearance at all times.Fulfill other reasonable duties as assigned by management.Build and sustain effective working relationships with colleagues.

Mar 6, 2026

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Guest Service Associate - Food & Beverage Service

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Full-time|On-site|Chennai

Execute opening and closing side duties efficiently while setting tables in line with established standards and procedures.Provide Food & Beverage services that align with departmental protocols and guidelines.Ensure table settings, cleanliness, and side station preparations are complete before operations commence.Warmly welcome guests upon their arrival and guide them to their tables.Serve food and beverages according to the established service standards.Adhere to hotel food safety and hygiene standards (HACCP) by applying necessary precautions.Promptly pick up and serve food and beverage orders to guests, ensuring items arrive at the correct temperature.Strive to remember guests' names and preferences to provide a personalized experience.Actively promote food and beverage offerings to maximize sales opportunities, and suggest alternative dining venues when the outlet is at capacity.Express gratitude to patrons upon their departure from the outlet.Efficiently clear and tidy tables after guests leave, transporting items to the stewarding area promptly.Collect food and beverage supply requisitions, ensuring that stock collected matches the requests made.Report any issues, complaints, or irregularities to management promptly.Assist other Food & Beverage outlets during peak times or as needed.

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Guest Services Associate - Front Office

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About the Role Accor Hotels is hiring a Guest Services Associate for the Front Office in Chennai. This position serves as the initial point of contact for guests, shaping their first impressions and overall experience. Key Responsibilities Handle guest check-ins and check-outs efficiently Manage reservations and update records accurately Respond to guest inquiries and resolve concerns promptly Offer information about local attractions and services What We Look For Strong communication and interpersonal skills Friendly, approachable attitude Interest in hospitality and guest service This role welcomes candidates eager to make every guest feel valued and at home during their stay.

Apr 18, 2026

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Accor Hotels in Chennai seeks a Guest Service Associate to join the Front Office team. This role is central to creating a positive experience for every guest, from the moment they arrive until they leave the property. Key responsibilities Greet guests as they arrive and manage the check-in and check-out process Handle guest questions and requests in a timely manner Provide attentive and courteous service throughout each guest’s visit Uphold a friendly and professional demeanor at all times Role focus This position centers on direct guest interaction and service delivery. The Guest Service Associate acts as the face of the hotel, ensuring guests feel welcome and supported during their stay.

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Join our dynamic team at Accor Hotels as a Housekeeping Executive. In this pivotal role, you will be responsible for maintaining the highest standards of cleanliness and orderliness throughout the hotel. Your keen attention to detail will ensure that our guests enjoy a comfortable and welcoming environment.Your responsibilities will include supervising housekeeping staff, conducting inspections of guest rooms and public areas, and ensuring compliance with health and safety regulations. You will play a crucial role in enhancing the guest experience by ensuring our facilities are immaculate and well-maintained.

Mar 24, 2026

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Assistant Manager - Housekeeping

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Support the Executive Housekeeper in overseeing and coordinating all housekeeping operations within the hotel, ensuring exceptional cleanliness and guest satisfaction while upholding high service and maintenance standards across all assigned areas.Delegate tasks, conduct inspections, and address any complaints regarding housekeeping services and equipment, implementing necessary corrective measures.Develop and enforce operational standards and procedures for the housekeeping team, strategizing work schedules to guarantee sufficient service coverage.Lead and manage the housekeeping department's staff and operations effectively.Report any issues affecting the hotel's interests to management promptly.Regularly inspect guest rooms and public areas to confirm that furnishings, facilities, and equipment are clean and in excellent condition.Ensure that housekeeping personnel maintain appropriate grooming standards regarding hygiene, uniforms, appearance, posture, and conduct.Oversee all renovation projects, ensuring rooms are flawless before they are opened for guest use.Assist with inventory management and coordinate training programs for staff.Manage all repair and refurbishment activities.Conduct daily briefings to promote effective and efficient services.Follow up to ensure high-quality standards are consistently maintained and that all procedures are followed.Regularly inspect rooms for cleanliness and maintenance.Collaborate with departmental coordinators, supervisors, and managers to ensure operational readiness, resource efficiency, and timely service delivery.Manage uniform production and maintain records of condemned linens and uniforms.

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As a Guest Relations Executive at Accor Hotels, you will be the face of our brand, ensuring that every guest experiences exceptional service. Your role will involve addressing guest inquiries, resolving issues, and enhancing the overall guest experience to maintain the high standards of our esteemed hotel.

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As a Housekeeping Manager at AccorHotels, you will play a pivotal role in ensuring that our guests enjoy a clean and welcoming environment. You will lead a dedicated team of housekeeping staff, overseeing daily operations to maintain the highest standards of cleanliness and service. Your responsibilities will include managing schedules, training staff, and ensuring compliance with health and safety regulations.

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