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Head of Customer - Defence

Vertical AerospaceBristol Office
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

We are looking for a dynamic leader with a proven track record in customer experience management, particularly within the Defence sector. The ideal candidate will possess strong communication and interpersonal skills, alongside the ability to strategize and implement effective customer engagement initiatives. Key qualifications include:Extensive experience in customer relationship management, preferably in the aviation or Defence sectors. Exceptional leadership and team management skills. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent problem-solving capabilities and a customer-first mindset.

About the job

Vertical Aerospace seeks a Head of Customer to focus on the Defence sector from the Bristol office. This leader will shape the experience of defence customers, guiding how they interact with our aviation products and services. The position requires hands-on leadership of the customer team, aiming for strong service and practical solutions.

Main responsibilities

  • Lead and support the customer team serving defence sector clients
  • Collaborate with teams across the business to ensure products align with defence customer needs
  • Champion quality and customer satisfaction throughout the entire product lifecycle

Collaboration and influence

This role works closely with engineering, product, and support groups to deliver results that meet high standards. The Head of Customer sets expectations for service and drives improvements that matter to defence clients.

About Vertical Aerospace

Vertical Aerospace is a pioneering company at the forefront of electric aviation technology. Our mission is to make air travel more sustainable, efficient, and accessible. We are committed to innovation and excellence in the aviation industry, and we aim to create a positive impact on the environment and communities we serve.

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