Head of Customer Operations - B2B SaaS (Remote/Hybrid)

MomosManila, Metro Manila, Philippines

Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

Requirements:6–8 years of experience in Customer Operations, Customer Success, or related fieldsProven track record in leading teams and driving operational excellenceStrong strategic thinking and hands-on operational skillsExcellent communication and interpersonal abilitiesExperience in the B2B SaaS industry is a plus

About the job

About Us:

Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.

At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.

About the Role:

As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.

This role uniquely combines leadership, operational excellence, and customer strategy.

We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.

Key Responsibilities:
Team Leadership and Development

Lead, mentor, and develop the Customer Operations team
Foster a high-performance culture centered on ownership, accountability, and continuous improvement
Establish hiring strategies, team structure, and career progression pathways

Customer Operations Strategy Ownership

Define the long-term vision and strategic direction for Customer Operations
Identify and address gaps in the current customer experience
Align operations with organizational growth and product priorities

Process Optimization

Design and implement scalable support workflows across all communication channels
Monitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)
Initiate strategies that minimize support volume through proactive and intelligent support

AI & Automation Utilization

Integrate AI and automation into support workflows to enhance efficiency and quality of responses
Spot opportunities to minimize manual tasks and identify issues early
Stay informed of the latest trends in support tools and AI advancements

Cross-Department Collaboration

Collaborate closely with Product, Sales, and Onboarding teams
Transform customer feedback into actionable insights for product and business enhancements
Ensure robust cross-functional alignment around customer experience priorities

About Momos

Momos is an industry leader in Customer Experience Management, assisting multi-location brands in enhancing their customer relationships through innovative AI solutions. With a focus on operational excellence and customer satisfaction, we strive to empower businesses to create meaningful connections with their customers.

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Dec 18, 2025

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Sales Development Representative - IT/SaaS

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Full-time|Remote|Remote — Philippines

Join the dynamic team at CrewBloom as a Sales Development Representative (SDR) specializing in IT and SaaS sales. We are looking for a driven and knowledgeable individual who will play a pivotal role in generating leads, expanding our sales pipeline, and converting potential clients into long-term partners. Your expertise in engaging with decision-makers and communicating the benefits of our innovative solutions will be essential for your success in this role.Key Responsibilities: Execute outbound prospecting through calls, emails, and social media to connect with prospective clients in the IT and SaaS sectors. Assess and qualify leads while arranging meetings for the sales team with C-level executives and key decision-makers. Clearly articulate the advantages of our SaaS solutions, understanding the technical requirements and challenges faced by potential customers. Maintain comprehensive records of all interactions and developments within the CRM system. Work closely with marketing and sales teams to refine outreach tactics and ensure messaging aligns with target audience needs. Meet or exceed monthly targets for meetings scheduled and qualified leads generated. Qualifications: Demonstrated experience in cold calling and outbound sales, specifically focusing on IT and SaaS products. In-depth understanding of the IT landscape and SaaS sales processes, including cloud solutions, enterprise software, and digital transformation. Outstanding communication skills, both verbal and written, with the capability to simplify complex technical concepts for various audiences. Strong research abilities to identify and engage key prospects within relevant industries. Results-oriented, with a proven track record of meeting or exceeding sales objectives. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and other sales enablement technologies. Preferred Qualifications: Experience working with or selling to enterprise IT teams or SaaS decision-makers. Understanding of the B2B SaaS sales cycle and buyer journey. Aptitude for quickly learning new technologies and effectively communicating their value to clients. Previous success in a remote sales role, demonstrating self-management and organizational skills. Technical and Work Environment Requirements: Internet Connection: Primary internet connection must have a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. This connection must be able to support work during power outages. Primary Device: Desktop or laptop with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5 or equivalent.

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Dec 10, 2025

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Sales Development Representative - B2B SaaS

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Business Development Representative - B2B Appointment Setter

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Mar 9, 2026

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Head of Customer Operations - B2B SaaS (Remote/Hybrid)

Momos

Full-time|Hybrid|Manila, Metro Manila, Philippines

About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.About the Role:As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.This role uniquely combines leadership, operational excellence, and customer strategy.We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.Key Responsibilities:Team Leadership and DevelopmentLead, mentor, and develop the Customer Operations teamFoster a high-performance culture centered on ownership, accountability, and continuous improvementEstablish hiring strategies, team structure, and career progression pathwaysCustomer Operations Strategy OwnershipDefine the long-term vision and strategic direction for Customer OperationsIdentify and address gaps in the current customer experienceAlign operations with organizational growth and product prioritiesProcess OptimizationDesign and implement scalable support workflows across all communication channelsMonitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)Initiate strategies that minimize support volume through proactive and intelligent supportAI & Automation UtilizationIntegrate AI and automation into support workflows to enhance efficiency and quality of responsesSpot opportunities to minimize manual tasks and identify issues earlyStay informed of the latest trends in support tools and AI advancementsCross-Department CollaborationCollaborate closely with Product, Sales, and Onboarding teamsTransform customer feedback into actionable insights for product and business enhancementsEnsure robust cross-functional alignment around customer experience priorities

Mar 30, 2026

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Sales Development Representative with Construction Industry Background

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On-site|On-site|Manila, Philippines

Join Our Dynamic Team as a Sales Development Representative!At Wing, we're on a mission to revolutionize the workplace landscape for businesses around the globe! We strive to be the ultimate destination for companies seeking to assemble elite teams and automate their operations.We are currently seeking an enthusiastic Sales Development Representative who possesses a strong background in the construction industry!Duties and Responsibilities:1. Conduct outbound calls, send emails, and leverage social media to identify and qualify potential leads.2. Perform thorough research on prospective clients in the construction sector to effectively address their needs.3. Schedule and coordinate meetings between leads and our sales representatives.4. Nurture relationships with leads through consistent follow-ups, guiding them through the sales process.5. Maintain accurate and updated information in our CRM systems regarding leads and sales pipeline.6. Craft compelling scripts and messaging to effectively communicate our value propositions.7. Monitor and analyze sales metrics to refine outreach strategies and improve performance.8. Collaborate closely with the sales team to meet and exceed company revenue targets.9. Stay informed about industry trends and competitor activities to remain competitive.10. Undertake additional sales-related tasks as necessary.

Mar 27, 2025

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Sales Development Representative

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Full-time|Remote|Remote — Metro Manila, Philippines

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Apr 13, 2024

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Sales Development Representative

getwingapp

Full-time|On-site|Makati

Join getwingapp as a Sales Development Representative and become an integral part of our dynamic team. In this role, you will be responsible for identifying and qualifying potential leads, driving the sales pipeline, and supporting our sales team in achieving their targets. Your contributions will help shape the future of our innovative app and ensure customer satisfaction.We are looking for driven individuals who thrive in a fast-paced environment and are eager to learn and grow within the sales sector. This is an excellent opportunity to kickstart your career in sales and play a key role in our company's success.

Mar 27, 2026

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Business Development Representative at Denova | Remote

Denova

Full-time|Remote|Remote job

Join our dynamic team at Denova as a passionate and results-oriented Business Development Representative. In this pivotal role, you will connect with industry leaders, transforming conversations into valuable business opportunities. Your contributions will be essential in expanding our sales pipeline and identifying key growth avenues within the market. If you are proactive, inquisitive, and eager to excel in a fast-paced environment, this position could be the perfect next step in your career journey.This position is exclusively available to candidates residing in the Philippines, with a focus on mid-shift working hours.Key Responsibilities:Conduct outbound prospecting via calls, emails, and LinkedIn to create new business opportunities.Foster and nurture relationships with leaders in procurement, finance, and business transformation.Qualify both inbound and outbound leads while re-engaging previously dormant opportunities.Research target accounts to unveil hiring trends and signals of transformation.Support various sales channels and outreach initiatives.Utilize HubSpot to build, monitor, and manage your sales pipeline effectively.Collaborate closely with leadership, marketing, and delivery teams to achieve results.

Mar 24, 2026

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Sales Development Representative (Closer) - Remote

CrewBloom

Full-time|Remote|Remote — Philippines

As a dynamic Sales Development Representative, you will play a pivotal role in generating and qualifying leads while exploring new business opportunities in a fast-paced, target-oriented setting. The ideal candidate is enthusiastic, driven, and passionate about sales.In this position, you will serve as the initial point of contact for potential clients, guiding them through our services and assessing their specific needs. You will work closely with Account Executives to ensure a seamless transition of qualified leads, contributing significantly to the success of our sales team. A successful candidate will exhibit outstanding communication abilities, a strong work ethic, and the agility to master new processes and technologies swiftly.Key Responsibilities Identify and engage new lead prospects through online research and social media platforms. Conduct outbound sales activities utilizing a sales engagement platform (including calls, emails, and social outreach). Manage outreach efforts to leads, existing clients, and potential prospects. Perform both cold and warm calls to prospective clients. Enhance brand visibility through the creation of educational content related to sales. Design and execute multi-channel outreach sequences. Arrange appointments for the Sales Team with key decision-makers (Managers, Directors, and C-Level executives) of potential clients. Maintain thorough documentation of daily outreach activities, notes, and communications. Address all inbound leads and forward qualified opportunities to the Sales team. Assist Sales Managers and Account Executives in adding new opportunities as leads. Provide detailed notes and resources essential for achieving success. Qualifications A minimum of 1 year of proven experience in outbound B2B sales/development. Ability to lead discussions, establish emotional connections, and build trust with prospective clients. Exceptional consultative phone skills, capable of conveying information clearly, warmly, and engagingly to address objections. Must possess a positive, energetic demeanor and persistence, with robust follow-up skills and a professional attitude. Highly organized with a keen attention to detail, accuracy, and effective time management. Capacity to work independently and collaboratively in a team environment, prioritizing work amid ambiguity and competing demands. Ability to collaborate effectively across different teams (Operations, Customer Support, Sales, and Marketing). Strong computer skills, with experience in Microsoft Office, Teams, and Excel. Experience with CRM platforms is preferred.

Jul 31, 2023

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