Head of Product Analytics

FrontSan Francisco, CA

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Key Qualifications:Proven experience in product analytics or data analysis, preferably in a SaaS environment. Strong understanding of data visualization tools and analytical methodologies. Exceptional communication and collaboration skills, with the ability to translate complex data into actionable insights. Experience managing and growing high-performance teams. Ability to thrive in a fast-paced, innovative environment.

About the job

Supported by Sequoia Capital and Salesforce Ventures, we have successfully raised $204M from top-tier venture capital firms and influential investors, including executives from Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has been recognized as a premier workplace, earning accolades such as Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are seeking a strategic and analytical leader to fill the role of Head of Product Analytics. In this pivotal position, you will shape our product analytics strategy and enhance data-driven decision-making across the organization. Collaborating closely with leaders in Product, Design, and Engineering, you will take ownership of the analytics roadmap, expand our team and operational framework in both San Francisco and Paris, and develop systems that enable Front to deliver high-quality product innovations swiftly and effectively.

Your Responsibilities:

Provide strategic insights that inform Front's product strategy by synthesizing product usage data, experimentation results, and market trends into actionable recommendations.
Lead the development of comprehensive analytics frameworks that support product decision-making and drive continuous improvement.
Collaborate with cross-functional teams to define key performance indicators and ensure alignment with business objectives.
Mentor and develop the analytics team, fostering a culture of innovation and excellence.

About Front

Front is revolutionizing customer service with its AI-powered platform designed for teamwork and efficiency. Our modern workspace consolidates essential support channels, enabling teams to collaborate seamlessly, automate processes, and enhance customer satisfaction. With a commitment to innovation and excellence, Front is recognized as a top workplace and trusted by thousands of leading organizations worldwide.

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