Help Desk Support Specialist

On-site Full-time

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Qualifications

Strong problem-solving skills and the ability to troubleshoot technical issues. Excellent communication skills, both verbal and written. Experience in a help desk or technical support role is preferred. Knowledge of common operating systems and software applications. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

About the job

Join our dynamic team at 360 IT Professionals as a Help Desk Support Specialist. In this role, you will provide exceptional technical support to our clients, assisting them with hardware and software issues, troubleshooting network problems, and ensuring a smooth user experience. Your contributions will be vital in maintaining high customer satisfaction and operational efficiency.

About 360 IT Professionals

360 IT Professionals is a leading provider of comprehensive IT solutions, dedicated to delivering top-notch service and support to our clients. Our team is passionate about technology and committed to helping businesses optimize their IT infrastructure.

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Technical Support Specialist

aircommunities

Full-time|On-site|Denver

Join our dynamic team at aircommunities as a Technical Support Specialist! In this crucial role, you will be the first line of support for our customers, assisting them with technical inquiries and ensuring a seamless experience with our products. Your expertise will help us maintain our commitment to exceptional customer service.

Apr 8, 2026

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Technical Support Specialist - Tier 2

Scotch

Full-time|On-site|Denver, Colorado

Join our dynamic team at Scotch as a Technical Support Specialist - Tier 2, where you will play a pivotal role in providing exceptional technical assistance to our customers. In this position, you will troubleshoot complex technical issues, guide users through problem-solving steps, and ensure that they receive the highest level of service. Your expertise will help us maintain our reputation for quality and reliability.

Mar 27, 2026

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IT Support Specialist at Aspen Hospitality

Aspen Hospitality

Full-time|On-site|Denver, CO or Aspen

Aspen Hospitality is looking for an IT Support Specialist to deliver technical support for staff based in Denver or Aspen. This position handles troubleshooting for both hardware and software, working to resolve issues efficiently and keep daily operations running smoothly. Role overview This role focuses on maintaining IT systems and providing hands-on assistance to team members. The IT Support Specialist addresses technical problems as they arise, ensuring employees have reliable access to the technology they need. What you will do Troubleshoot and resolve hardware and software issues for staff Maintain and support IT systems across the organization Help ensure a seamless technology experience for employees Location This position is based in either Denver, CO or Aspen, depending on candidate preference or business need.

Apr 29, 2026

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Technical Support Engineer II

Alloy

Full-time|On-site|Denver, CO

Join Alloy as a Technical Support Engineer II, where you will be at the forefront of delivering exceptional technical assistance to our clients. In this role, you will troubleshoot and resolve complex technical issues while working closely with our engineering team to enhance product performance.Your expertise will help ensure customer satisfaction and retention as you provide timely solutions and insights. If you are passionate about technology and customer service, we encourage you to apply!

Apr 15, 2026

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Helpdesk Support Specialist

360 IT Professionals

Full-time|On-site|Denver

Join 360 IT Professionals as a Helpdesk Support Specialist, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, assisting users with their inquiries, and providing exceptional customer service. This is an exciting opportunity to enhance your technical skills and contribute to a dynamic team in a fast-paced environment.

Nov 1, 2016

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Desktop Support Specialist

Artech Information Systems LLC

Full-time|On-site|Denver

Join our dynamic team as a Desktop Support Specialist in Denver! In this pivotal role, you will provide exceptional technical support to our clients, ensuring their desktop environments are functioning efficiently. You will troubleshoot hardware and software issues, maintain IT equipment, and collaborate with various teams to enhance user experience and operational efficiency.

Apr 13, 2017

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Desktop and IT Support Specialist

americanitstaff

Contract|On-site|Denver

Key Skills Required: Proficiency in Windows and Mac operating systems, experience with Office 365, understanding of Cloud infrastructure, imaging techniques, and troubleshooting capabilities.The successful candidate will be responsible for identifying, delivering, and installing electronic equipment at end-user workstations.They will provide assistance with setting up video conferencing meetings and troubleshooting any related issues.This role also involves maintaining accurate inventory records and ensuring the stock room remains organized and tidy.Light one-on-one training will be conducted to help users understand and effectively use technology.Support staff with hands-on IT issues and refer complex inquiries to the internal IT support desk when necessary.The specialist will staff the TechZone desk during office hours from 09:00 AM PST to 5:00 PM PST, with potential changes to accommodate special company events.Utilize Service-Now to log, manage, and resolve incidents efficiently.Communicate effectively and professionally with internal IT personnel and end-users.Be prepared to offer individualized training using pre-existing training materials.Install and uninstall electronic equipment, including the transportation of devices and disposal of outdated equipment.Image laptops and desktops (Windows/Mac) as required.Assist with video conferencing setup and troubleshooting.Manage desk setups, facilitate end-user desk moves, and oversee electronic equipment removal.Possess strong organizational skills to track and maintain electronic equipment inventory, including laptops, monitors, cables, headsets, adapters, and printers.Demonstrate exemplary customer service skills, with the ability to empathize with users and address their needs effectively.Work efficiently in a fast-paced environment and prioritize urgent concerns.Direct end users to the internal IT support desk for matters not covered in this description.Collaborate with customer IT leadership to resolve personnel issues within 90 days, or face potential dismissal.Assist local facilities teams in the U.S. with IT-related needs.Provide support to U.S.-based users regarding local IT needs, such as the shipping of laptops and accessories.Proficiently assist customers with technical requirements involving laptops, desktops, desk phones, headsets, mice, keyboards, mobile devices (iOS, Android), and printers.Alert IT management of any developing IT issues within the U.S. office or global IT systems, such as SSO outages or printing issues.Prioritize the needs of VIP members.Shadow and familiarize oneself with white glove service protocols.

Dec 8, 2023

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Help Desk Support Specialist

360 IT Professionals

Full-time|On-site|Denver

Aug 2, 2017

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Customer Support Specialist

Zocks

Full-time|$70K/yr - $80K/yr|Hybrid|Denver

Join Zocks as a Customer Support Specialist and play a vital role in enhancing our customer experience. We are seeking a dedicated individual who is passionate about helping customers and providing top-notch support. If you thrive in a dynamic environment and possess excellent communication skills, we encourage you to apply!Location and Logistics: This is a hybrid position, requiring you to report to our Denver office for at least 51% of your working hours. You will need to be present in the office 100% of the time during your initial 60 days of employment to facilitate training and integration.Shifts are available from Monday to Friday, with the following options:7am-4pm MST or 9am-6pm MST.Salary: The starting salary for this role is between $70,000 and $80,000, with the potential for a variable bonus based on the company’s performance.Visas: We are unable to provide sponsorship for work visas for this position. Candidates must have authorization to work in the United States.Interview Process: The interview process includes an initial 30-minute call with our recruiter, followed by up to three interviews lasting between 30-45 minutes each. Expect one interview to focus on hypothetical support scenarios. The total estimated time commitment for interviews is up to 3 hours.Please be aware that due to the sensitive nature of our work in the financial services sector, the selected candidate will undergo background and reference checks as part of the onboarding process.

Jul 2, 2025

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Technical Support Engineer (Hybrid, Costa Rica)

Armis

Full-time|$70K/yr - $100K/yr|Remote|Denver, Colorado, United States

Armis, the leader in cyber exposure management and security, is dedicated to protecting the entire attack surface while managing an organization’s cyber risk exposure in real time. In a world that continuously evolves without traditional perimeters, Armis empowers businesses to see, protect, and manage all critical assets—from the ground to the cloud. We safeguard Fortune 100, 200, and 500 companies, along with national governments and local entities, ensuring that vital infrastructure, economies, and societies remain secure 24/7.Headquartered in California, Armis is a privately held company committed to transforming the cybersecurity landscape.Technical Support EngineerLocation: This position is entirely remote, welcoming candidates from major cities across the USA.At Armis, we are making significant strides in the cybersecurity market. Joining our team means collaborating with passionate professionals on a mission to enable large organizations to leverage the latest connected devices without the fear of cyber compromises. As the foremost agentless device security platform, we are designed to protect unmanaged and IoT devices, delivering passive, real-time asset inventory, risk management, and detection & response to thwart cyber threats that could disrupt business operations.The Technical Support Team plays a crucial role in ensuring clients effectively utilize Armis products. We are dedicated to solving our customers' intricate technical security challenges, which is essential for achieving our mission. Our team collaborates closely with Operations, R&D, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and ongoing development for our clients.Responsibilities:As a Technical Support Engineer, you will deliver second-level support primarily to our US-based customers. You will serve as a vital knowledge resource for our expanding customer base, using your expertise to resolve pressing technical issues. Your creativity and innovative thinking will help create a lasting positive experience for our customers.In your daily tasks, you will take ownership of customer cases and troubleshoot complex technical challenges to ensure customer satisfaction and success.

Mar 4, 2026

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Helpdesk Specialist

Housecall Pro

Full-time|$57.5K/yr - $71.5K/yr|Hybrid|United States

Why Housecall Pro?Join us in creating solutions that enrich lives. At Housecall Pro, we dedicate ourselves each day to making a positive impact on the lives of home service professionals who support America’s 100 million homes. Our focus is on empowering these professionals by helping them optimize their operations, grow their businesses, and—most importantly—save time to spend with their families and enjoy life.Although our headquarters are located in Denver, Colorado, our team is global, with members in Brazil, Poland, the Philippines, Mexico, and beyond. We prioritize our customers and cultivate a culture where our company, our people, and our Pros thrive together, regardless of their locations. Leadership is committed to fostering the career growth of team members as they work towards providing innovative solutions for our Pros.We also provide:A robust benefits package that includes medical, dental, vision, life, disability insurance, and a 401(k) planPaid holidays and flexible, take-it-as-you-need paid time offEquity in a rapidly growing startup supported by leading venture capitalistsMonthly reimbursements for technology expensesA culture that encourages innovation and values ideas from every team memberRole Overview:This position is based in Denver, CO with a hybrid schedule. Remote arrangements may be considered on a case-by-case basis for candidates outside the local area.As a Helpdesk Specialist, you will deliver technical support and assistance to internal teams, ensuring their technology needs are met in a timely and efficient manner. You will troubleshoot hardware, software, and network issues, resolving problems to minimize downtime and ensure smooth operations. Your ability to quickly identify and resolve technical issues, coupled with your commitment to excellent customer service, will be crucial in maintaining the company’s IT infrastructure and optimizing performance.Our team is passionate, empathetic, dedicated, and focused on enhancing the lives of our service professionals (our Pros). Their success is our success.Daily Responsibilities:Provide first-level technical support to end users for hardware, software, and network-related issues

Apr 2, 2026

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Technical Support Engineer at Kaseware Inc. | Denver

Kaseware Inc.

Full-time|$75K/yr - $90K/yr|Hybrid|Denver, Colorado, United States

Job Title: Technical Support EngineerLocation: Denver, CO - HybridAre you ready to make a meaningful impact with your work? Join Kaseware Inc., a dynamic company at the forefront of law enforcement and corporate security solutions. We pride ourselves on fostering a team of innovators and problem solvers who are dedicated to developing a platform that helps our clients save time, money, and even lives. We are searching for a passionate Technical Support Engineer to research, diagnose, troubleshoot, and resolve customer issues efficiently. You will engage with various systems, software, and hardware while adhering to standard protocols for escalating unresolved issues to the appropriate internal teams. Embrace the challenge of learning and innovating as you deliver cutting-edge technology to transform law enforcement and corporate security worldwide. If you thrive in a fast-paced startup environment and are eager to bring new technologies to our clients, we want you on our team!Note: This position requires supporting clients on dedicated shifts, which currently consist of 10-hour shifts for 4 days a week (schedule subject to change), including weekends and night shifts when necessary. Denver-based candidates will work in a hybrid model, allowing for 2 days of remote work per week.

Mar 3, 2026

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Design Technology Support Specialist

Stanley Consultants

Full-time|Hybrid|Denver, CO

Join Stanley Consultants, a prestigious global consulting engineering firm acclaimed for its unwavering commitment to culture, values, and ethics. We prioritize client satisfaction and tackle the most intricate challenges to foster a sustainable, interconnected, and enriched world for everyone. As the world evolves, Stanley adapts strategically, incorporating cutting-edge technology, innovative solutions, and practices that enhance resilience. With over a hundred years of experience in the energy, federal government, transportation, and water sectors, we have positively impacted lives and shaped essential infrastructure systems. As an employee-owned enterprise that embraces a People First philosophy, we distinguish ourselves from other engineering consulting firms. At Stanley, your voice is valued, your development is supported, and your achievements are celebrated. Stanley Consultants promotes flexible work arrangements, competitive salaries, comprehensive benefits, a strong community ethos, and the opportunity to cultivate a meaningful, long-term career!POSITION SUMMARY: We are in search of a dynamic and skilled Design Technology Support Specialist to bolster our project teams across Stanley's four key Markets: Energy, Federal, Transportation, and Water. You will play a crucial role in providing daily assistance to project teams by implementing and optimizing standardized engineering and design technologies and workflows, particularly in CAD/BIM applications, including Autodesk and Bentley platforms.In this position, you will collaborate closely with our Applied Technology Lead, innovative technology experts, and the Information Technology group to understand our standard design technologies and workflows. You will assist project teams in efficiently utilizing these technologies to enhance project delivery and design quality through regular engagement, ongoing assistance, and support. Additionally, you will help resolve application issues, assist with configurations, and ensure the stable operation of design tools in accordance with established standards.

Feb 16, 2026

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Data Center Support Specialist

Artech Information Systems LLC

Contract|On-site|Denver

Join our team as a Data Center Support Specialist in Denver, where you will play a crucial role in maintaining and optimizing our data center operations. You will be responsible for troubleshooting hardware and software issues, ensuring system reliability, and providing exceptional support to our clients. Your expertise will help us deliver top-notch service and maintain our reputation for excellence.

May 25, 2017

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Peer Support Specialist

Colorado Coalition for the Homeless

Full-time|On-site|Denver, CO

Role overview The Peer Support Specialist at Colorado Coalition for the Homeless works in Denver, CO, using personal experience to support individuals facing homelessness. Compassion and understanding are central to this role, which focuses on guiding clients as they navigate available services and build resilience. What you will do Share guidance and encouragement drawn from lived experience. Assist clients in finding and accessing services that promote self-sufficiency. Support recovery and foster personal growth for those served. Help clients connect with community resources and build supportive relationships. This position plays a direct role in helping individuals move toward greater stability and recovery.

Apr 27, 2026

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Electronic Specialist II

360 IT Professionals

Contract|On-site|Denver

As an Electronic Specialist II, you will play a crucial role in providing technical support to various government agencies at the federal, state, and local levels. Your responsibilities will include maintaining and troubleshooting microwave, telephone, two-way radio, digital trunked radio, data, and video communications equipment and systems. You will follow established procedures to ensure ongoing preventative maintenance and effectively resolve any failures in systems and support equipment. Additionally, you'll be responsible for creating and updating circuit and equipment records to meet public safety needs and inter-governmental requirements.

Sep 1, 2017

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Traveling Community Operations Support Specialist

AIR Communities

Full-time|On-site|Denver

Role Overview:As a Traveling Community Operations Support Specialist at AIR Communities, you will play an integral role in enhancing community operations through on-the-ground support and strategic project execution. Your primary focus will be on community setup, revenue generation, and improving customer experiences.Function as a key operations representative, ensuring the successful launch and ongoing stabilization of assigned communities.Elevate the customer experience by delivering outstanding service, facilitating resident acquisition and retention, and preparing communities for readiness.Engage in hands-on operational support, training team members on systems and procedures, and stepping in for roles as needed.Act as a subject matter expert on operational policies and procedures, providing guidance to community teams and central operations.This position involves extensive travel, requiring you to be on the road or in the air for up to 75% of the year, averaging about 3 weeks per month. Preference will be given to candidates based near major airports in markets such as Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County, or San Diego.Key Responsibilities:Support the successful establishment of new communities and the implementation of projects aimed at enhancing customer experience and driving revenue.Provide both on-site and remote operational assistance across multiple communities to ensure consistent service delivery and adherence to company standards.Collaborate with community teams to maximize revenue through resident acquisition and retention, including direct assistance with leasing and customer service initiatives.Facilitate training and operational support for team members to ensure effective adoption of systems and processes.Assist with troubleshooting, resolving resident issues, and training on-site teams as a subject matter expert in operations.Provide temporary staffing coverage during vacancies or peak demand periods.Identify process improvements and revenue opportunities in collaboration with leadership, while keeping stakeholders informed on project updates and community performance.Maintain regular communication and reporting with central operations and leadership to ensure alignment and success.

Jan 15, 2026

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IT Support Lead

Angi

Full-time|$75K/yr - $100K/yr|Hybrid|Denver, CO - Angi office

Angi’s Technical Operations team in Denver is looking for an IT Support Lead to guide day-to-day support and help shape internal IT practices. This role blends hands-on technical troubleshooting with leadership, focusing on both immediate support needs and long-term improvements. Role overview The IT Support Lead serves as a senior escalation point for complex hardware and software issues, stepping in when problems go beyond the typical technician’s scope. This position also takes a central role in project-based work, including site deployments, migrations, event technology support, and managing conference room systems. The role is based in Denver, CO, and typically requires 3 to 5 days per week in the office, with some flexibility for remote work depending on team needs. Key responsibilities Act as the Tier 3 escalation contact for challenging technical issues that require advanced troubleshooting. Lead and contribute to projects such as new site deployments, technology migrations, and event support. Review and refine deployment runbooks, standard operating procedures, and the internal Knowledge Base to help reduce recurring incidents. Collaborate with Systems Engineering on incident response and participate in skill-building guild activities. Mentor junior technicians and encourage teamwork among technical staff to support company objectives. Work environment This role is primarily based at Angi’s Denver office. Regular in-person presence is expected, with some flexibility for remote work as determined by team requirements.

Apr 28, 2026

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IT Support Specialist with Identity Access Management Expertise

360 IT Professionals

Full-time|On-site|Denver

Join our dynamic team at 360 IT Professionals as an IT Support Specialist specializing in Identity Access Management. In this role, you will be pivotal in ensuring the security and efficiency of IT systems while providing exceptional support to our clients.Your responsibilities will include troubleshooting technical issues, managing user access, and implementing security protocols. We are looking for someone with a passion for technology and a commitment to delivering high-quality IT support.

Jan 31, 2017

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Mantas Technical Solutions Specialist at Career Guidant | Denver

Career Guidant

Full-time|On-site|Denver

Preferred Qualifications• A minimum of 7 years of experience in Mantas technical solutions and capability development, demonstrating the ability to collaborate closely with business partners and technology teams to define capabilities and engage throughout the build process.• At least 6 years of expertise in creating requirement specifications based on architecture, design, and detailed process documentation.• Minimum of 6 years in development, configuration, solutions evaluation, validation, and deployment.• A solid 6 years of experience in capturing requirements for internal and external consulting, along with documenting and mapping current business processes.• Strong analytical and communication skills.• Excellent planning and coordination abilities.• Experience in project management.• A desire to thrive in a management consulting environment that may require regular travel.This position involves extended periods of sitting and working on a computer, necessitating effective communication via telephone, email, or in-person. Travel may be required based on job needs.

Apr 20, 2017

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