Helpdesk Lead

ExperianHeredia

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a solid technical background in helpdesk operations. Experience in managing a team is essential, along with a customer-oriented mindset. A Bachelor's degree in a related field is preferred.

About the job

Join our dynamic team at Experian as a Helpdesk Lead and play a pivotal role in providing exceptional support to our clients. You will lead a team of dedicated helpdesk professionals, ensuring that our customers receive timely and effective assistance. Your leadership and expertise will be crucial in enhancing our service delivery and maintaining high customer satisfaction.

About Experian

Experian is a leading global information services company, providing data and analytical tools to clients around the world. With a commitment to innovation and customer satisfaction, Experian empowers businesses to make informed decisions and drive growth.

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Product Support Representative

Tebra

Full-time|On-site|Heredia, Heredia, Costa Rica

Tebra exclusively communicates with candidates via official email addresses (@tebra.com, @patientpop.com, or @kareo.com) and through our applicant tracking system, Greenhouse. We will only request sensitive personal information through our official application portal — not through social media or text messaging. Please note that we do not conduct interviews …

Mar 17, 2026

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Customer Support Specialist II

Experian

Full-time|On-site|Heredia

Experian is hiring a Customer Support Specialist II in Heredia. This position centers on helping customers with questions, troubleshooting problems, and making sure each interaction leaves a positive impression of Experian’s products and services. Role overview Customer Support Specialists handle a range of customer inquiries, aiming to resolve issues efficiently and accurately. The team values clear communication and a focus on customer satisfaction. What you will do Respond to customer inquiries through various channels Resolve product or service issues promptly Work to ensure each customer has a positive experience Requirements Strong interest in customer service Ability to work effectively in a busy setting Commitment to providing helpful, friendly support

Apr 28, 2026

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IT Support Engineer at SentinelOne | Costa Rica

SentinelOne

Full-time|Hybrid|Costa Rica

Our PurposeAt SentinelOne, we are motivated by a strong mission: empowering those who secure our future. As AI revolutionizes the way organizations operate, the responsibility of safeguarding them is increasingly vital. By joining SentinelOne, your contributions help protect global enterprises, critical infrastructure, and the technologies that will shape the future. If you are driven by significant challenges and desire to make a tangible impact on a global scale, you will find your purpose with us.About UsSentinelOne stands at the forefront of AI and cybersecurity, introducing an innovative operating model for security. Our AI-native platform integrates protection across endpoints, cloud, identity, data, and AI systems to provide autonomous detection and response with clarity and speed. Through real-time analytics, intelligent automation, and a unified data foundation, we minimize distractions, simplify complexity, and enable security teams to concentrate on what truly matters.Our teams consist of builders, problem solvers, and innovators dedicated to shaping the future of security. If you are excited to tackle challenging problems alongside talented, mission-driven individuals, we welcome you to contribute to a safer future for humanity.What Are We Looking For?We seek individuals who are endlessly curious and dedicated to ongoing learning. As AI transforms every aspect of our business, we empower every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who thrive in our environment actively pursue new solutions, experiment thoughtfully, and apply their learning to deliver improved, faster, and smarter outcomes.As an IT Technical Support Engineer, you will provide support across various platforms including Windows, Mac, and Linux, and will need a proven track record in technical support and services.The position is hybrid, based in our office at the America Free Zone in Heredia.What Will You Do?Serve as the initial point of contact for end users via phone, email, or ticketing system.Provide technical support to internal users in remote locations by diagnosing and resolving issues related to software, hardware, networking, and daily tools while driving issues to resolution.Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.

Apr 2, 2026

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Product Designer

Tebra

Full-time|On-site|Heredia, Heredia, Costa Rica

Join Tebra as a Product Designer, where you will play a pivotal role in shaping user experiences that delight our customers. We are looking for creative minds to innovate and enhance our product offerings.

Mar 27, 2026

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Storage Support Engineer

gsbsolutions1

Full-time|On-site|Heredia, Heredia, Costa Rica

Join a leading company in the tech industry as a Storage Support Engineer. We are seeking a highly skilled individual with advanced proficiency in English to provide exceptional support for our storage solutions.ResponsibilitiesStorage Management:Design, configure, deploy, and maintain SAN and NAS solutions, monitor performance, and manage storage arrays from top vendors.Infrastructure Support:Perform routine maintenance, troubleshoot complex issues, and collaborate with IT teams to ensure seamless integration with database and virtualization environments.Performance Optimization:Monitor and optimize storage performance, implement deduplication and compression techniques, and forecast storage growth for effective capacity planning.Documentation and Reporting:Maintain detailed documentation and generate reports on performance metrics and capacity trends.

Nov 27, 2024

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Product Sustenance Engineer

Eurofins Scientific

Full-time|On-site|Heredia

Eurofins Scientific is looking for a dedicated and detail-oriented Product Sustenance Engineer to join our dynamic team in Heredia. In this role, you will play a pivotal part in ensuring the ongoing performance and reliability of our products. You will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and contribute to product lifecycle management.

Oct 3, 2025

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Senior Product Business Analyst

Tebra

Full-time|On-site|Heredia, Heredia, Costa Rica

Tebra communicates exclusively with candidates through official channels, such as email addresses ending in @tebra.com, @patientpop.com, or @kareo.com, and via our applicant tracking system, Greenhouse. We prioritize your privacy and will not request sensitive personal information through social media or text messages. Please note that we do not conduct interviews via instant messaging.About the RoleTebra is looking for an experienced Senior Product Business Analyst to enhance our product analytics initiative, facilitating agile and informed decision-making across our platform teams. You will serve as the vital link between data insights and strategic decision-making by converting complex product usage metrics into straightforward, actionable insights that will influence our roadmap strategy, feature adoption, and drive product innovation.Your Area of FocusDevelop and refine Tebra’s product performance metrics and reporting framework to maintain visibility into active usage (DAU/MAU) and feature adoption.Act as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that inform roadmap prioritization.Produce leadership-ready analyses and Tableau dashboards that shape decision-making and track progress towards product objectives.Create and manage scalable SQL models in Snowflake that enable self-service analytics and reliable product reporting.Establish consolidated reporting standards to provide a coherent view of the user journey across Product, Engineering, and Finance.Collaborate closely with cross-functional analysts in Customer Success, Growth, and Finance to derive insights linking product usage to business metrics such as retention, expansion, and pricing strategies.Develop and maintain a thorough data dictionary for the product analytics function to promote data literacy throughout the organization.

Mar 16, 2026

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Outbound Sales Development Representative - Latin America, Remote

Bluelight Consulting

Full-time|Remote|Heredia, Costa Rica

About Bluelight Consulting Bluelight Consulting is a software consultancy with teams across the United States and Central and South America. The company focuses on building technology solutions that improve user experiences, with a strong commitment to quality and customer satisfaction. Bluelight values collaboration and aims to create a workplace where team members can grow and succeed together. Role Overview: Outbound Sales Development Representative This remote position is based in Latin America, with a location in Heredia, Costa Rica. The Outbound Sales Development Representative will join a growing team and play a key role in expanding Bluelight's client base. The company encourages new ideas and values each contribution, offering the chance to work on meaningful projects that stand out in the market. What You Will Do Engage with prospective clients to introduce Bluelight's services and solutions Support the sales team by identifying and qualifying new business opportunities Collaborate with colleagues across the Americas to deliver high-quality results Contribute to a culture of continuous learning and professional development What Bluelight Offers Opportunities to work on challenging, market-leading projects A collaborative and supportive team environment Focus on personal and professional growth A diverse workplace where every team member's input matters

Apr 14, 2026

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Production Operators (Temporary Contract - 6 Months) - Morning and Afternoon Shifts Available

AbbVie

Temporary|On-site|Heredia

Join AbbVie, a global biopharmaceutical company committed to discovering and delivering innovative medicines that solve serious health issues. We are currently seeking dedicated Production Operators for a temporary contract of 6 months. The available shifts include both morning and afternoon schedules.

Apr 30, 2026

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Help Desk Technician II at Experian | Heredia

Experian

Full-time|On-site|Heredia

Join Experian as a Help Desk Technician II, where you will provide exceptional technical support and assistance to our clients. Your role will involve troubleshooting and resolving hardware and software issues, ensuring a smooth operational environment. You will work collaboratively with other IT professionals to optimize user experiences and enhance overall IT service delivery.

Apr 9, 2026

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Helpdesk Lead

Experian

Full-time|On-site|Heredia

Join our dynamic team at Experian as a Helpdesk Lead and play a pivotal role in providing exceptional support to our clients. You will lead a team of dedicated helpdesk professionals, ensuring that our customers receive timely and effective assistance. Your leadership and expertise will be crucial in enhancing our service delivery and maintaining high customer satisfaction.

Apr 30, 2026

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Manufacturing Supervisor at AbbVie | Heredia

AbbVie Inc.

Full-time|On-site|Heredia

Job Objective: Oversee and coordinate all production activities within the manufacturing facility, ensuring that teams and resources are managed effectively to meet key goals surrounding efficiency, quality, safety, and output. Cultivate an optimal work environment while driving continuous process improvements.Main Responsibilities:Lead production teams by overseeing scheduling, training, motivation, and performance management of line staff.Ensure that operations are efficient and organized, adhering to all relevant procedures, standards, and regulations (GMP, FDA, ISO, OHSAS, SOX, etc.).Analyze and implement continuous improvement strategies aimed at reducing defects and scrap while enhancing yields and productivity through lean manufacturing, Six Sigma, and advanced problem-solving techniques.Ensure product traceability and quality through thorough reviews of units, routers, and labels, alongside meticulous record-keeping in manufacturing systems (SFA, SAP, Kronos, or equivalent).Manage and track key performance indicators and production metrics, preparing regular reports to communicate progress, incidents, and outcomes.Facilitate smooth shift transitions to maintain operational continuity and uphold production plans.Participate in audits, investigate non-conformities, and ensure adherence to corporate and legal EHS requirements, including relevant tasks and training.Develop and execute corrective and preventive measures related to safety, quality, efficiency, and team collaboration culture.Work closely with support departments (Engineering, Quality, Materials, HR) to set priorities, allocate resources, and execute projects.Promote a safe, positive work atmosphere that emphasizes team development, inclusion, and diversity.

Mar 4, 2026

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Remote Outbound Sales Development Representative

Bluelight Consulting

Full-time|Remote|Heredia, Costa Rica

About Bluelight Consulting Bluelight Consulting is a software consultancy with teams across the United States and Central and South America. The company focuses on building and implementing technology solutions that improve user experiences. Client service, quality, and customer satisfaction are at the core of every project. Bluelight values collaboration and aims to create a work environment that helps each team member grow and succeed. Role Overview: Outbound Sales Development Representative (Remote) This remote role is based in Heredia, Costa Rica. The Outbound Sales Development Representative will join a growing team and play a key part in Bluelight’s expansion. The position suits someone who thrives when working on challenging projects and values a workplace where contributions are recognized. Every team member’s perspective matters here. What to Expect Work on meaningful projects for a consultancy recognized for high-quality applications Engage with a diverse team spread across multiple countries Contribute to an environment that encourages learning and professional development Be part of a company that supports personal growth and values dedication Who Should Apply This position is ideal for someone interested in software development and consultancy work, who wants to help shape the future of a growing company. Those who appreciate continuous learning and enjoy working in a collaborative, supportive setting will feel at home here.

Apr 14, 2026

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