About the job
Why Housecall Pro?
Join us in creating solutions that enrich lives. At Housecall Pro, we dedicate ourselves each day to making a positive impact on the lives of home service professionals who support America’s 100 million homes. Our focus is on empowering these professionals by helping them optimize their operations, grow their businesses, and, most importantly, save time to spend with their families and enjoy life.
Although our headquarters are located in Denver, Colorado, our team is global, with members in Brazil, Poland, the Philippines, Mexico, and beyond. We prioritize our customers and cultivate a culture where our company, our people, and our Pros thrive together, regardless of their locations. Leadership is committed to fostering the career growth of team members as they work towards providing innovative solutions for our Pros.
We also provide:
- A robust benefits package that includes medical, dental, vision, life, disability insurance, and a 401(k) plan
- Paid holidays and flexible, take-it-as-you-need paid time off
- Equity in a rapidly growing startup supported by leading venture capitalists
- Monthly reimbursements for technology expenses
- A culture that encourages innovation and values ideas from every team member
Role Overview:
This position is based in Denver, CO with a hybrid schedule. Remote arrangements may be considered on a case-by-case basis for candidates outside the local area.
As a Helpdesk Specialist, you will deliver technical support and assistance to internal teams, ensuring their technology needs are met in a timely and efficient manner. You will troubleshoot hardware, software, and network issues, resolving problems to minimize downtime and ensure smooth operations. Your ability to quickly identify and resolve technical issues, coupled with your commitment to excellent customer service, will be crucial in maintaining the company’s IT infrastructure and optimizing performance.
Our team is passionate, empathetic, dedicated, and focused on enhancing the lives of our service professionals (our Pros). Their success is our success.
Daily Responsibilities:
- Provide first-level technical support to end users for hardware, software, and network-related issues
