Hungarian-Speaking Customer Support Specialist - Sofia with Relocation

Mercier ConsultancyPleven, Pleven Province, Bulgaria

On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in Hungarian and English, both written and spoken. Please specify your native language and nationality in your CV or cover letter. Prior experience in customer support or similar roles is advantageous. Strong communication and interpersonal skills. Able to troubleshoot and efficiently resolve customer issues. Exceptional organizational skills and attention to detail. Capable of working effectively both in a team setting and independently. Willingness to relocate to Sofia with comprehensive relocation support.

About the job

Your primary role will involve assisting our Hungarian-speaking customers by addressing their inquiries, providing technical assistance, and fostering a seamless customer experience. You will be part of a collaborative and supportive environment focused on client satisfaction.

Key Responsibilities

Promptly respond to customer inquiries in Hungarian through phone, email, and chat
Deliver technical support and solutions related to our products and services
Accurately document customer interactions and track issues
Work with internal teams to resolve complex customer issues
Uphold a customer-focused approach to ensure outstanding service
Guarantee customer satisfaction through effective communication and problem-solving
Exhibit professionalism and empathy consistently

About Mercier Consultancy

Mercier Consultancy is a forward-thinking company dedicated to enhancing customer experiences through exceptional support services. Our team thrives on collaboration and innovation, fostering a positive international working environment that encourages growth and development.

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