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Experience Level
Experience
Qualifications
Required Skills & Qualifications3–5 years of experience in IAM or security operations. Hands-on experience with SailPoint (IdentityIQ or IdentityNow). Strong understanding of identity lifecycle management. Experience with access provisioning and governance processes. Familiarity with Active Directory, Azure AD, and cloud applications. Proficient with ITSM tools (e.g., ServiceNow). Excellent troubleshooting and problem-solving abilities. Preferred QualificationsBasic scripting or automation skills (e.g., PowerShell, Java, REST APIs). Experience in managed services or production IAM environments. Familiarity with audits or compliance frameworks. Possession of SailPoint certification or formal training is a plus.
About the job
About the Role
We are seeking a skilled IAM Operations Engineer with 3–5 years of experience to manage and enhance our SailPoint-based identity services in a production setting. This hands-on, operational role is dedicated to ensuring the stability, security, and efficiency of IAM services while continuously seeking opportunities for process improvement and automation.
Key Responsibilities
Oversee daily operations of SailPoint IdentityIQ and/or IdentityNow.
Manage identity lifecycle events, including onboarding, transfers, and departures.
Monitor and troubleshoot provisioning jobs, connectors, and integrations.
Resolve access issues, handle failed provisioning, and address SailPoint errors.
Assist with access requests, approvals, and compliance certifications.
Collaborate with application teams for onboarding and maintaining integrations.
Support SailPoint upgrades, patches, and other changes.
Maintain operational documentation, including runbooks and SOPs.
Assist with audits and compliance activities as necessary.
Identify and implement improvements for automation and operational efficiency.
About ssc-hr
At ssc-hr, we specialize in providing cutting-edge identity management solutions that empower organizations to secure their digital assets and streamline their operations. Our dedicated team of experts is committed to delivering innovative IAM services that enhance security, compliance, and user experience across various industries.
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