ICT Help Desk Support Engineer

gek-ternaAthens, Attica, Greece

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess:Strong communication skills and a customer-oriented mindset. Experience in IT support or a related field. Familiarity with operating systems, networks, and common software applications. Problem-solving skills and the ability to work under pressure.

About the job

gek-terna is seeking an ICT Help Desk Support Engineer in Athens, Attica. This position centers on supporting users and maintaining reliable IT systems throughout the organization.

Main responsibilities

Troubleshoot technical issues related to hardware and software.
Assist users with IT inquiries and requests.
Help ensure the smooth operation of company IT systems.

What this role involves

This role focuses on providing prompt and effective support to colleagues, addressing a range of technical problems as they arise. The ICT Help Desk Support Engineer works closely with users to resolve issues and keep daily operations running smoothly.

About gek-terna

gek-terna is a leading technology firm based in Athens, Greece, committed to delivering innovative IT solutions to businesses. Our team is dedicated to fostering a collaborative environment that encourages professional growth and excellence in service delivery.

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Full-time|On-site|Athens, Attica, Greece

gek-terna is seeking an ICT Help Desk Support Engineer in Athens, Attica. This position centers on supporting users and maintaining reliable IT systems throughout the organization. Main responsibilities Troubleshoot technical issues related to hardware and software. Assist users with IT inquiries and requests. Help ensure the smooth operation of company IT systems. What this role involves This role focuses on providing prompt and effective support to colleagues, addressing a range of technical problems as they arise. The ICT Help Desk Support Engineer works closely with users to resolve issues and keep daily operations running smoothly.

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Full-time|On-site|Athens, Attica, Greece

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Mar 12, 2025

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Onsite Support Engineer (Athens, 1/2L Support, English/Greek)

d-ploy

Full-time|On-site|Athens, Attica, Greece

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Mar 3, 2026

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IT Support Engineer at Optasia | Athens, Greece

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Full-time|On-site|Athens, Attica, Greece

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Mar 17, 2026

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Operations Support Engineer

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Full-time|On-site|Athens, Attica, Greece

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Mar 10, 2026

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Data and AI Engineer in Intelligent Manufacturing

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Full-time|Remote|Remote — Athens, Attica, Greece

We are actively seeking a talented Data and AI Engineer specializing in Intelligent Manufacturing to join our dynamic R&D team. This position is open to candidates fluent in English, and you can work remotely from Athens, Greece, or Luxembourg. As a member of our esteemed team, you will collaborate with diverse experts focused on achieving shared objectives. We value individuals who exemplify responsiveness, integrity, and reliability, complemented by exceptional analytical and organizational skills. Your role will support projects funded by the European Commission and national research initiatives, where you'll be expected to demonstrate initiative, flexibility, and accountability. If you have significant experience in intelligent manufacturing production lines, robotics, IoT applications, or related technologies with a software focus, we encourage you to apply. Experience with European-funded R&D projects will be an asset.Key Responsibilities:Oversee and execute projects funded by the European Commission;Develop comprehensive document deliverables and reports for R&D projects and business development (requirements, conceptual models, specifications, integration plans, etc.);Design, develop, and document innovative manufacturing technologies and solutions, including AI for manufacturing and eco-friendly production lines;Implement new manufacturing processes and technologies for next-generation intelligent production lines.

Feb 2, 2026

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L3 Application Support Engineer

G4S Telematix

Full-time|On-site|Athens, Attikí, Greece

G4S Telematix, a proud member of the Global G4S & Allied Universal Group, stands as a leading name in integrated security solutions, boasting over 20 years of expertise in providing comprehensive Monitoring & Response services to enhance your mobility.Our innovative offerings seamlessly integrate advanced tracking and sensing technologies with a cutting-edge software platform and round-the-clock Secure Operations Center. This unique combination enables us to deliver unparalleled monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.L3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for a dedicated and skilled L3 Application Support Engineer to join our dynamic Technology team. This pivotal role involves the development and support of both internal and client-facing software applications, ensuring top-notch design, quality, and reliability through meticulous QA, testing, and assessment processes.Key Responsibilities & Accountabilities● Act as the primary Technical Subject Matter Expert (SME) for IoT Application Solutions, contributing significantly to solution design and offerings.● Take full accountability for software service requests, conducting root-cause analysis and implementing direct, code-level solutions to address system issues.● Manage L2 and L3 software support requests, coordinating with vendors to resolve issues promptly and effectively.● Organize and facilitate User Operational Testing (UOT) phases, collaborating with key stakeholders to ensure system integrity, performance, and operational readiness before production release.● Create and maintain comprehensive technical documentation, detailing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions.

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