Qualifications
Desired Skills:- 1-2 years of experience in inbound or outbound technical support in an international BPO environment.- Proficient in English communication.- Strong troubleshooting skills for technical issues.- Capability to manage customer concerns and deliver accurate resolutions.- Willingness to work night shifts. Note: We are not considering freshers or candidates from domestic BPOs.
About the job
Join our dynamic team at Adeeba E-Services Private Limited, where we provide exceptional 24/7 technical support for US customers. We are urgently seeking enthusiastic candidates for our International Voice Process for the US shift. If you possess a flair for communication and a problem-solving mindset, we want to hear from you!
Key Responsibilities:
- Handle inbound and outbound calls for technical support.
- Troubleshoot and resolve issues related to computers, printers, broadband, routers, emails, and Apple devices (iPhone, iPad, Mac).
- Ensure customer satisfaction through effective call closure and follow-up.
About Adeeba E-Services Private Limited
Adeeba E-Services Private Limited is a leading organization that specializes in delivering round-the-clock technical support to customers in the USA. Our services extend to troubleshooting printers, routers, emails, and website development for both national and international businesses.
