Implementation and Customer Success Specialist - B2B SaaS | Mining and FIFO Operations

JobgetherChile

Remote Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates with a strong background in customer success and experience in B2B SaaS environments. Familiarity with the mining or FIFO operations sector is highly advantageous. Excellent communication and interpersonal skills are essential, along with the ability to manage multiple projects simultaneously. A proactive approach to problem-solving and a passion for customer satisfaction are critical for success in this role.

About the job

This Implementation and Customer Success Specialist role supports a partner company of Jobgether in Chile. The focus is on B2B SaaS solutions designed for Mining and FIFO Operations. The platform helps streamline workforce accommodation and transportation for clients in mining, energy, and construction.

What you will do

Lead software implementations for both new and existing clients in the mining and FIFO sectors.
Guide onboarding and training, ensuring users and stakeholders in logistics, finance, IT, and operations are ready to use the platform effectively.
Act as a consultant to help clients address operational challenges and make the most of the platform’s features.
Build and maintain strong relationships with clients, encouraging adoption and long-term satisfaction.
Work with cross-functional teams to configure systems and resolve workflow issues.
Help develop and improve internal best practices for implementation and customer success.

Who thrives in this role

People with a client-focused mindset and experience in B2B SaaS.
Those who can balance strategic planning with hands-on work.
Individuals comfortable working remotely and willing to travel internationally.
Anyone interested in understanding complex operational workflows in resource industries.

Work setup

This is a remote-first position based in Chile.
There are opportunities for international travel.

About Jobgether

Jobgether connects talented professionals with innovative companies. We prioritize collaboration and client satisfaction, ensuring that our partner companies receive top-notch support and solutions tailored to their unique needs.

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