Implementation & Customer Success Specialist B2B SaaS | Mining/FIFO Operations

JobgetherSpain

Remote Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess:Experience in B2B SaaS environments, particularly in customer success or implementation roles. Strong communication and interpersonal skills to effectively manage relationships with diverse stakeholders. Proficiency in problem-solving and operational management. A passion for technology and an eagerness to learn. Ability to work independently in a remote setting while maintaining high levels of collaboration.

About the job

Jobgether is hiring an Implementation & Customer Success Specialist to work with clients in the mining, energy, and construction industries. This position centers on guiding organizations through the onboarding process for B2B SaaS solutions, building strong client partnerships, and addressing operational challenges unique to these sectors.

What you will do

Lead software implementation projects for enterprise customers, ensuring each system aligns with the client’s requirements
Collaborate with stakeholders from logistics, finance, IT, and operations to customize platform configurations
Deliver training sessions and ongoing support to encourage effective adoption
Offer guidance on process improvements and share platform best practices
Maintain long-term client relationships to help organizations realize ongoing value from the platform
Support the development of internal processes and contribute to best practice initiatives

Work environment

Remote-first position based in Spain
Potential for international travel
Collaborate with cross-functional teams and gain insight into complex workforce accommodation and transportation workflows

Who thrives in this role

Professionals with a background in SaaS, B2B software implementations, or customer success
People who balance strategic thinking with practical, hands-on work
Those who enjoy collaborating across cultures and time zones

About Jobgether

At Jobgether, we partner with innovative companies to connect them with top-tier talent in various sectors. We pride ourselves on creating meaningful job opportunities that drive success for both our clients and candidates.

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