About the job
Location: New York, NY (must be NYC-based immediately; relocation considered for exceptional candidates who can start quickly)
Work Model: Onsite (in-person)
Industry: B2B Software / Data Workflows (Post-Sales Implementation)
Compensation: $110,000–$140,000 base salary (range depends on experience and technical depth)
Work Authorization: Must be authorized to work in the U. S.; H-1B transfers supported (no initial OPT/first-time H-1B sponsorship at this time)
Travel: Primarily within NYC today; occasional travel may be added over time as customer needs evolve
About the Company
talentpluto is a rapidly growing B2B software company dedicated to empowering our clients through seamless data transformation and workflow optimization. Our dynamic team is small yet agile, consistently focused on delivering customer-driven product enhancements that stem from real-world implementation insights. This position is pivotal in shaping customer success and refining our product strategies.
The Opportunity
We are on the lookout for an Implementation Engineer to take charge of customer implementations from inception to completion, ensuring their success with our innovative product. You will create structured “playbooks” for data migrations, expertly mapping customer schemas to our product's frameworks, troubleshooting unique challenges, and collaborating with our engineering team to enhance reliability and address feature gaps.
This hands-on role demands technical expertise, effective communication, and strong customer ownership. It presents an exciting challenge where quick decision-making and adaptability are essential, and it offers a solid foundation for those aspiring to future leadership or entrepreneurial roles by providing insights into customer relationships, product feedback, and solution delivery under constraints.
Responsibilities
- Manage a portfolio of customer implementations, driving them toward successful outcomes.
- Develop and maintain data migration “playbooks” that detail workflows for extracting, transforming, and mapping customer data.
- Identify and resolve schema and data issues while working with JSON structures and data transformation logic.
- Conduct technical tasks as required, including scripting, light automation, and debugging implementation challenges.
- Support workflows involving web scraping and parsing; utilize knowledge of HTML and web structure.
- Collaborate with engineering to report bugs and suggest product enhancements based on implementation experiences.
- Ensure ongoing customer engagement and success through clear communication and expectation management.
