Inbound Call Center Agent Position in Durban

WNS Global ServicesDurban

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess excellent verbal communication skills and a passion for helping customers. Experience in a call center environment is a plus but not mandatory. Candidates should have a high school diploma or equivalent, and proficiency in using computers and call center technology.

About the job

Join our dynamic team as an Inbound Call Center Agent in Durban! As a vital member of our customer service team, you will be responsible for handling incoming calls and providing exceptional service to our clients. Your ability to communicate effectively and resolve customer inquiries will help us maintain our reputation for outstanding service.

About WNS Global Services

WNS Global Services is a leading provider of business process management services. We are committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence. Our Durban location is part of our global network where we value our employees and promote professional growth.

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Customer Service Agent

WNS Global Services

Full-time|On-site|Durban

Join our dynamic team as a Customer Service Agent where you will play a crucial role in delivering exceptional service to our valued clients. You will be the first point of contact for customer inquiries, providing timely and accurate information while ensuring a positive customer experience.

Dec 30, 2024

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Customer Service Call Center Agents

Innovative Acquisitions International

Full-time|On-site|Durban

Job Title: Customer Service Call Center AgentsLocation: Durban, South AfricaKey Responsibilities:Manage both inbound and outbound calls with a focus on professionalism and courtesy.Deliver precise information regarding our diverse range of products and services to clients.Effectively address and resolve customer inquiries and complaints.Maintain accurate records of all customer interactions for future reference.Adhere to established communication scripts and guidelines.Achieve or surpass defined performance targets and metrics.Collaborate with team members and cross-functional departments to enhance the customer experience.Stay updated on company policies, procedures, and promotional offers.

Mar 18, 2026

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Customer Service Agent - Utilities

WNS Global Services

Full-time|On-site|Durban

Join our dynamic team as a Customer Service Agent in the Utilities sector, where you will be the frontline support for our valued clients. Your primary responsibilities will include assisting customers with their inquiries, resolving issues efficiently, and providing exceptional service to ensure customer satisfaction. This is a fantastic opportunity for individuals who are passionate about customer service and eager to contribute to a fast-paced environment.

Apr 15, 2025

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Customer Service Representative - Call Center Agents

Innovative Acquisitions International

Full-time|On-site|Durban

Innovative Acquisitions International is seeking Customer Service Representatives for its Durban call center. This position centers on supporting customers and building positive relationships through every interaction. What you will do Handle inbound and outbound calls with a professional and courteous approach. Provide clear, accurate information about products and services. Respond to customer questions and resolve complaints efficiently. Maintain thorough, up-to-date records of all customer interactions. Follow established communication scripts and guidelines to ensure consistency. Work to achieve or surpass performance targets and key metrics. Collaborate with colleagues and other departments to improve the customer experience. Stay informed about current company policies, procedures, and promotions. Role overview This role focuses on delivering reliable customer support and contributing to overall satisfaction and loyalty. Teamwork and clear communication are essential, as is a commitment to meeting company standards. Location This position is based in Durban, South Africa.

Apr 29, 2026

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Inbound Call Center Agent Position in Durban

WNS Global Services

Full-time|On-site|Durban

May 16, 2023

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Insurance Call Center Agent - Durban, South Africa

WNS Global Services

Full-time|On-site|Durban

Join our dynamic team at WNS Global Services as a Call Center Agent specializing in Insurance. In this role, you will be at the forefront of providing exceptional customer service and support to our insurance clients. Your ability to communicate effectively and empathize with customers will be key to resolving inquiries and building trust.As a Call Center Agent, you will handle incoming calls, assist with policy inquiries, and provide information on various insurance products. This is an excellent opportunity for individuals who are passionate about helping others and thrive in a fast-paced environment.

May 1, 2023

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Debt Collections Agent - Join Our Dynamic Team

CustomConnect

Full-time|On-site|Durban, Kwazulu-Natal, Zuid-Afrika

About the Role CustomConnect is hiring Debt Collections Agents for the Musgrave office in Durban, KwaZulu-Natal. This role suits individuals interested in building a career in debt collections and contributing to local community campaigns. What to Expect Work in a busy, energetic office setting Engage with community-focused debt collection projects Potential for strong earnings through local initiatives Location Durban, KwaZulu-Natal (Musgrave)

Apr 20, 2026

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Inbound Call Center Agent - Durban, South Africa

WNS Global Services

Full-time|On-site|Durban

Join our dynamic team at WNS Global Services as an Inbound Call Center Agent in Durban, South Africa. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle incoming calls effectively, addressing customer inquiries and resolving issues with professionalism and care. This is a fantastic opportunity to develop your communication skills and grow within a leading global business process management company.

May 1, 2023

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Sales Agent - Motor Warranty

Rewardsco

Full-time|ZAR 78K/yr - ZAR 78K/yr|On-site|Durban, Kwazulu-Natal, South Africa

At Rewardsco, we offer more than just a job; we cultivate a thriving community where your contributions are valued and rewarded.Experience the benefits of a lucrative commission structure, extensive perks, and a dynamic, supportive work environment that fosters your career growth. Join us and embrace the Rewardsco Way!Your Responsibilities: Exceed your monthly sales targets with enthusiasm Deliver exceptional service to customers, ensuring their satisfaction Engage in our comprehensive training programs to become a sales expert Craft a rewarding career path with us Qualifications: Matric certificate is required A minimum of 6 months recent experience in Outbound Telesales, specifically in Motor-related or comprehensive insurance products Demonstrated sales success with a proven track record Must possess a clear criminal record Excellent communication abilities What We Offer:Your Benefits Include: Guaranteed Earnings: Base salary of R6500 plus commission Track your earnings with our banked commission system Quarterly bonuses based on performance and attendance Ongoing recognition and rewards for outstanding performance Access to comprehensive health and wellness benefits, including Kaelo Health Medical Insurance, financial wellness support, mental health counselling, and an on-site pharmacy with an in-house nurse Utilize top-tier resources and amenities, including three in-house restaurants and discounted grocery staples Application Process:1. Apply through our Careers Portal: https://www.rewardscocareers.com/search-jobs/2. Send us a WhatsApp at 076 413 0223 to speak with a recruiter.3. Join us for a screening at 2 Ncondo Place, Umhlanga Ridge (opposite Coastlands Hotel) from Tuesday to Thursday, 9am - 3pm.By applying for this position, you agree to Rewardsco’s Terms and Conditions. View them here: https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf

Dec 23, 2025

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Retail Sales Agent - Kwa-Zulu Natal

M-KOPA

Full-time|On-site|Durban

Join M-KOPA as a Retail Sales Agent in Kwa-Zulu Natal!Transform Retail into a Force for Good.Are you passionate about making a difference?You possess the skills to engage customers, understand their needs, and close sales effectively. Your experience has shaped you into a professional who excels in retail.But ask yourself this:Is your sales role contributing to a greater cause?At M-KOPA, every sale contributes to financial inclusion in Africa. If this resonates with you, read on!Why M-KOPA MattersWe have facilitated over $2 billion in credit for more than 7 million customers across the continent, many of whom have never accessed financial services before. With our goal to reach 10 million customers, South Africa is pivotal to our growth.Our collaboration with Pick n Pay means we are right where our customers shop, and as a Retail Sales Agent, you will play a vital role in delivering this innovative experience.This role goes beyond traditional retail. It integrates sales mastery, customer support, and inventory management, allowing you to see the impact of your work daily.

Apr 3, 2026

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Exciting Opportunity at WNS Global Services in Durban

WNS Global Services

Full-time|On-site|Durban

Join WNS Global Services, a leading provider of Business Process Management (BPM) solutions, in our Durban office. We are committed to delivering exceptional services to our clients worldwide. This position offers an exciting opportunity to be part of a dynamic team focused on innovation and excellence.

May 1, 2023

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Starlink Appointment Setter - Remote Opportunity

Starlink Installation Pros

Full-time|Remote|Remote — Durban, KwaZulu-Natal, South Africa

Join Us as an Appointment Setter at Starlink Installation ProsLocation: RemoteCompany Overview: Starlink Installation Pros is at the forefront of transforming internet connectivity in rural and underserved regions through the innovative Starlink satellite technology. As a rapidly expanding organization, we prioritize excellence, customer satisfaction, and groundbreaking solutions. We are seeking an enthusiastic Appointment Setter to facilitate connections between potential customers and our dedicated sales team, scheduling seamless Starlink installations.The Role: As an Appointment Setter, your primary mission will be to qualify incoming leads, efficiently schedule appointments, and ensure effective communication between leads and our sales representatives. You will play a crucial role in enhancing the customer experience, ensuring that every lead is promptly scheduled and smoothly transitioned to our sales team for closure.Key Responsibilities: Qualify leads to gather essential information, ensuring Starlink meets the customer's needs. Schedule appointments by offering flexible installation dates and confirming details with customers. Utilize GoHighLevel CRM to track leads, update appointment statuses, and maintain accurate records. Address objections using effective techniques to convert customer concerns into scheduled appointments. Communicate via GoHighLevel and RingCentral, providing timely and professional responses through phone, text, and email. Collaborate closely with our sales team to ensure a smooth transition of qualified leads and scheduled appointments. Follow up with interested leads who have yet to confirm their appointments. What We Offer: Remote Work: Enjoy the flexibility of working from any location within the Caribbean or U.S. time zones. Flexible Pay: Choose between appointment-based or hourly compensation, whichever is more advantageous. Training & Support: Benefit from comprehensive training, resources, and ongoing support to help you thrive. Growth Opportunities: As a growing company, we provide pathways for advancement and skill enhancement.

Sep 16, 2025

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Senior Associate at WNS Global Services | Durban

WNS Global Services

Full-time|On-site|Durban

WNS Global Services is seeking a highly motivated and experienced Senior Associate to join our dynamic team in Durban. In this role, you will be responsible for driving operational excellence and ensuring high-quality service delivery to our clients.As a Senior Associate, you will leverage your expertise to analyze business processes and implement improvements, leading to enhanced efficiency and effectiveness. Your contributions will be crucial in maintaining our commitment to excellence and innovation.

May 1, 2023

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Inbound Team Leader - Durban | Hippo Park, South Africa

WNS Global Services

Full-time|On-site|Durban

Join our dynamic team as an Inbound Team Leader in Durban, where you will lead and inspire a group of dedicated professionals in delivering exceptional customer service. In this role, you will be responsible for overseeing team performance, ensuring adherence to company standards, and fostering a positive work environment. Your leadership will be crucial in driving team success and enhancing customer satisfaction.

May 1, 2023

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In-Store Sales Agent - Entry Level Opportunity

Innovative Acquisitions International

Full-time|On-site|Durban

Job Title: In-Store Sales AgentLocation: Durban, South AfricaKey Responsibilities:Engage with customers to identify their needs and propose appropriate products.Showcase product features and benefits to enhance sales effectiveness.Uphold exceptional customer service standards to ensure satisfaction.Assist in arranging and maintaining in-store displays for optimal visibility.Monitor and report on sales performance and customer feedback.Address customer inquiries and resolve issues promptly and professionally.Collaborate with team members to meet and exceed sales goals.Keep abreast of product knowledge and industry developments.

Mar 11, 2026

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Retail Sales Assistant for Recent Graduates

Innovative Acquisitions International

Full-time|On-site|Durban

Join the dynamic team at Innovative Acquisitions International in Durban, South Africa, as a Retail Sales Assistant. We are looking for enthusiastic and driven individuals to enhance our sales efforts, foster lasting customer relationships, and deliver outstanding service.Key Responsibilities:Warmly welcome customers and guide them in making purchases.Provide detailed product information and address customer inquiries effectively.Boost sales through proactive customer engagement and product promotions.Establish and nurture strong customer relationships.Manage cash register operations and process financial transactions accurately.Ensure a tidy and organized store setting.Restock shelves and present products attractively.Support inventory management and participate in stocktaking activities.Collaborate with team members to meet sales goals and enhance customer satisfaction.Stay informed about current promotions and sales.

Mar 13, 2026

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Retail Sales Assistant for Matriculants

Innovative Acquisitions International

Full-time|On-site|Durban

Innovative Acquisitions International is hiring a Retail Sales Assistant to join the Durban team. This role is ideal for matriculants interested in retail sales, especially those who enjoy working directly with customers and want to build experience in a store environment. Role overview The Retail Sales Assistant focuses on welcoming shoppers, supporting their needs, and promoting products throughout the store. Daily work involves helping customers find what they need, answering questions, and making sure each visitor has a positive experience. The position also covers key operational tasks to keep the store running smoothly. What you will do Greet customers and assist with shopping needs Share product information and respond to questions Promote products to drive sales and engage with shoppers Build positive relationships to encourage repeat visits Operate the cash register and process transactions accurately Keep the store tidy, organized, and visually appealing Restock shelves and maintain displays Assist with inventory management and stocktaking Work with colleagues to meet sales goals and deliver strong service Stay informed about current promotions and sales campaigns Requirements Minimum 2 years of experience in sales or retail Proven record of meeting or exceeding sales targets Strong customer service skills and commitment to client satisfaction Clear communication and interpersonal abilities Comfortable standing for long periods Willing to work flexible hours, including weekends and holidays Ability to adapt in a busy retail environment Location and schedule This is an in-person role based in Durban. Remote work is not offered for this position.

Apr 21, 2026

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Supply Chain & Logistics Intern (Site & Services)

takealot.com

On-site|On-site|Durban DC

Join the Takealot Group, South Africa's premier online retail and delivery organization, as a Supply Chain and Logistics Intern at our Durban Distribution Centre. This unique intern opportunity is part of our Graduate Programme, which spans across all branches of our Group, including takealot.com, TFS, and Mr D. We are a vibrant, rapidly growing company seeking innovative and hardworking individuals with integrity. At Takealot, you will not only face challenges that push your boundaries but also have the opportunity to learn from industry leaders and advance your career within our dynamic company.

Jan 22, 2026

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Freelance Evaluator for Luxury Brands

CXG

Contract|On-site|Durban, KwaZulu-Natal, South Africa

Are you passionate about luxury shopping and customer experiences? Join CXG, a leading global customer experience agency that partners with premium and luxury brands to drive profitable growth through meaningful interactions.With a robust network of over 170 customer experience specialists across 70 countries, we assist brands in assessing their customer interactions and developing programs that foster a strong service culture.As a Freelance Evaluator, you will have the opportunity to assess the luxury retail experience in your assigned stores, covering sectors such as fashion, cosmetics, jewelry, watches, and automobiles. Your insights will help brands enhance their service quality and customer satisfaction.Apply today to immerse yourself in the luxury retail world and advocate for excellence in service!

May 22, 2023

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Assistant Manager - Operations

WNS (Holdings) Limited

Contract|On-site|Durban

Join our dynamic team as an Assistant Manager - Operations, where you will lead a dedicated group of Sales and Retentions associates. Your role will focus on cultivating a customer-centric, high-performance culture while effectively managing people, metrics, and projects. Your primary objective will be to drive revenue growth and enhance business retention through continuous improvement initiatives.Utilizing advanced systems and technology, you will ensure efficient and effective operations while fostering the growth and development of your team. You will oversee the entire sales campaign process, from initial sale initiation and validation to addressing any subsequent queries throughout the sales journey. This includes both inbound and outbound activities along the way.Your responsibilities will include, but are not limited to:Customer retention and personalized sellingProactively managing accounts and behaviors to take appropriate actionsHandling account inquiriesOverseeing administration and changesProviding individualized supportEnhancing resolution efficiencyMeeting strategic targetsCoaching and developing team members

Jan 22, 2026

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