Inbound International BPO Voice Process Executive

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

• Minimum 1-2 years of experience in inbound or outbound technical support within an international BPO environment.• Strong ability to resolve customer issues promptly and effectively.• Excellent communication skills in English, with a proven ability to close calls independently.• Proficiency in troubleshooting technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad.• Willingness to work flexible night shifts.

About the job

As a valued member of our team, you will handle inbound calls regarding printer, router, and antivirus issues. Your role involves diagnosing problems effectively and recommending the most suitable technical support plans to our customers. Additionally, you will sell technical support plans along with relevant software solutions.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support services catering to consumers and small businesses. Utilizing our proprietary Digital Service Cloud technology platform, we deliver exceptional support services to millions of customers worldwide, available on-demand.

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