Inbound Team Leader - Durban | Hippo Park, South Africa

WNS Global ServicesDurban

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in a leadership role within a customer service environment. Excellent communication and interpersonal skills. Ability to motivate and develop team members. Strong analytical and problem-solving abilities. Proficient in performance management and team dynamics.

About the job

Join our dynamic team as an Inbound Team Leader in Durban, where you will lead and inspire a group of dedicated professionals in delivering exceptional customer service. In this role, you will be responsible for overseeing team performance, ensuring adherence to company standards, and fostering a positive work environment. Your leadership will be crucial in driving team success and enhancing customer satisfaction.

About WNS Global Services

WNS Global Services is a leading provider of business process management solutions. With a strong presence in the market, we are committed to delivering innovative services that drive operational efficiency and enhance customer engagement. Our team is our greatest asset, and we strive to create a work environment that promotes growth, diversity, and excellence.

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Mar 18, 2026

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Customer Service Agent - Utilities

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Full-time|On-site|Durban

Join our dynamic team as a Customer Service Agent in the Utilities sector, where you will be the frontline support for our valued clients. Your primary responsibilities will include assisting customers with their inquiries, resolving issues efficiently, and providing exceptional service to ensure customer satisfaction. This is a fantastic opportunity for individuals who are passionate about customer service and eager to contribute to a fast-paced environment.

Apr 15, 2025

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Customer Service Representative - Call Center Agents

Innovative Acquisitions International

Full-time|On-site|Durban

Innovative Acquisitions International is seeking Customer Service Representatives for its Durban call center. This position centers on supporting customers and building positive relationships through every interaction. What you will do Handle inbound and outbound calls with a professional and courteous approach. Provide clear, accurate information about products and services. Respond to customer questions and resolve complaints efficiently. Maintain thorough, up-to-date records of all customer interactions. Follow established communication scripts and guidelines to ensure consistency. Work to achieve or surpass performance targets and key metrics. Collaborate with colleagues and other departments to improve the customer experience. Stay informed about current company policies, procedures, and promotions. Role overview This role focuses on delivering reliable customer support and contributing to overall satisfaction and loyalty. Teamwork and clear communication are essential, as is a commitment to meeting company standards. Location This position is based in Durban, South Africa.

Apr 29, 2026

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Inbound Call Center Agent Position in Durban

WNS Global Services

Full-time|On-site|Durban

Join our dynamic team as an Inbound Call Center Agent in Durban! As a vital member of our customer service team, you will be responsible for handling incoming calls and providing exceptional service to our clients. Your ability to communicate effectively and resolve customer inquiries will help us maintain our reputation for outstanding service.

May 16, 2023

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Insurance Call Center Agent - Durban, South Africa

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Full-time|On-site|Durban

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May 1, 2023

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Apr 20, 2026

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Inbound Call Center Agent - Durban, South Africa

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Join our dynamic team at WNS Global Services as an Inbound Call Center Agent in Durban, South Africa. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle incoming calls effectively, addressing customer inquiries and resolving issues with professionalism and care. This is a fantastic opportunity to develop your communication skills and grow within a leading global business process management company.

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Dec 23, 2025

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Retail Sales Agent - Kwa-Zulu Natal

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Apr 3, 2026

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Exciting Opportunity at WNS Global Services in Durban

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May 1, 2023

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May 1, 2023

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Inbound Team Leader - Durban | Hippo Park, South Africa

WNS Global Services

Full-time|On-site|Durban

May 1, 2023

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Mar 11, 2026

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Mar 13, 2026

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