Inbound Technical Process Associate - International BPO

Adeeba E-Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess:Excellent communication skills in English (both verbal and written). Strong problem-solving abilities and a keen attention to detail. A desire to learn and adapt to new technologies. Previous experience in a technical support role is an advantage, but not mandatory. A positive attitude and a commitment to providing outstanding customer service.

About the job

Key Responsibilities:

Manage inbound technical support calls from international clients.
Identify and troubleshoot technical issues efficiently.
Provide clear and concise solutions to customers.
Document customer interactions and resolutions.
Collaborate with other team members to enhance service delivery.

About Adeeba E-Services Pvt Ltd

Adeeba E-Services Pvt Ltd is a leading player in the BPO sector, dedicated to delivering exceptional customer service and technical support to clients worldwide. With a focus on innovation and employee growth, we strive to create a dynamic work environment where every team member can thrive.

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