Qualifications
Excellent communication skills in English. Strong problem-solving abilities and tech-savviness. Prior experience in customer service or technical support is preferred. Ability to work flexible hours, particularly during US time zones. High school diploma or equivalent; further education in IT is a plus.
About the job
Join our dynamic team as an Inbound Technical Support Call Centre Agent during US shifts! In this role, you will be the first point of contact for customers seeking technical assistance. You will troubleshoot various tech-related issues and provide solutions, ensuring a high level of customer satisfaction.
As a technical support agent, you will be responsible for handling inbound calls, guiding customers through step-by-step solutions, and documenting their inquiries. Your ability to communicate effectively and empathize with customers will play a key role in our success.
About Adeeba E-Services Pvt Ltd
Adeeba E-Services Pvt Ltd is a leading provider of customer support solutions, specializing in technical assistance for various sectors. We pride ourselves on our commitment to excellence and customer satisfaction. Join us to be a part of a vibrant work culture that values innovation and teamwork.
