Adeeba E-Services Pvt. Ltd. logoAdeeba E-Services Pvt. Ltd. logo

Inbound Technical Support Call Centre Agent - US Shift

On-site Full-time

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Experience Level

Entry Level

Qualifications

To succeed in this role, you will need:Excellent verbal communication skills in English. Strong problem-solving abilities and a keen interest in technology. A customer-centric approach with the ability to manage stressful situations effectively. Prior experience in a call centre or technical support role is preferred but not mandatory.

About the job

Join our dynamic team at Adeeba E-Services Pvt. Ltd. as a Call Centre Agent specializing in inbound technical support for our clients in the United States. You will play a crucial role in assisting customers with technical issues, ensuring their satisfaction and maintaining our high standards of service.

As a Call Centre Agent, you will be responsible for:

  • Providing exceptional customer service to clients via phone.
  • Troubleshooting technical issues and guiding clients through solutions.
  • Documenting customer interactions and maintaining records.
  • Collaborating with team members to improve service delivery.

About Adeeba E-Services Pvt. Ltd.

Adeeba E-Services Pvt. Ltd. is a leading provider of business process outsourcing (BPO) services. We pride ourselves on delivering high-quality, customer-focused solutions to businesses across various sectors. Our commitment to employee development and fostering a positive work environment makes us a great place to advance your career.

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