Inbound Technical Support Executive at Adeeba E Services | Kolkata

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:High School Diploma or Undergraduate degree.

About the job

Join Adeeba E Services Pvt Ltd as an Inbound Technical Support Executive and be a part of a dynamic team dedicated to assisting customers with their technical issues. We are seeking experienced candidates for our US Shift.

Key Responsibilities:

Handle inbound calls from customers regarding technical issues related to printers, routers, emails, and more.
Diagnose issues accurately and recommend appropriate plans and software to customers.
Close calls effectively and process payments as required.
Pitch service plans confidently to enhance customer satisfaction.

Candidate Profile:

Minimum of 6 months experience in an outbound technical support process.
Strong command of the English language, both spoken and written.
Willingness to work night shifts.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support services for consumers and small businesses globally. Utilizing our proprietary Digital Service Cloud technology, we offer on-demand support for a wide range of computing and communication devices and software, serving millions of customers worldwide.

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Join our dynamic team at Adeeba E Services Pvt Ltd as we seek to fill the position of Inbound Technical Support Executive for our US shift. This role is pivotal in providing exceptional assistance to customers encountering issues with their computing and communications devices.As a Technical Support Executive, you will manage inbound calls from customers regarding printers, routers, emails, and other technical issues. Your ability to analyze problems accurately and recommend suitable service plans will be crucial to your success.We offer a competitive salary along with significant incentives. This position is ideal for individuals who have experience in outbound tech processes, are confident in their communication skills, and are eager to pitch service plans to customers.

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