Inbound Technical Support Executive - Fixed Salary

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO environment.• Candidates must demonstrate the ability to effectively close calls.• Excellent communication skills in English are required.• Proficiency in troubleshooting technical issues related to computers, printers, broadband, routers, email services, Mac, iPhone, and iPad is essential.• Strong problem-solving skills and the ability to provide accurate resolutions to customer issues.• Flexibility to work night shifts is required.

About the job

We are seeking motivated individuals to join our Inbound Technical Support team. In this role, you will handle inbound calls related to printer, router, and antivirus issues from customers. Your primary responsibility will be to diagnose technical problems and recommend suitable plans to customers, including selling technical support packages along with relevant software solutions.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support services, catering to consumers and small businesses across a diverse range of computing and communications devices and software. Utilizing our proprietary Digital Service Cloud technology, we deliver support to millions of customers globally, ensuring their needs are met on demand.

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