Inbound Technical Support Executive - Night Shift

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

Candidates should possess at least a High School or Undergraduate degree. Previous experience in outbound technical support is essential, along with a proven track record in closing sales and processing payments.

About the job

Join the dynamic team at Adeeba E Services Pvt Ltd as an Inbound Technical Support Executive for the US Night Shift. We are seeking experienced candidates who are adept at providing top-notch technical assistance to our customers.

Job Responsibilities:
- Handle inbound calls from customers regarding technical issues with printers, routers, emails, and more.
- Diagnose issues accurately and recommend appropriate service plans and software solutions.
- Effectively close calls and process payments from customers.

Candidate Profile:
- Minimum of 6 months experience in an outbound technical support process.
- Strong ability to pitch service plans confidently to customers.
- Excellent fluency in English is mandatory.
- Must be comfortable working night shifts.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support services, catering to both consumers and small businesses. Utilizing our unique Digital Service Cloud software technology platform, we deliver exceptional support services to millions of customers worldwide, ensuring they receive assistance whenever they need it.

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