Inbound Technical Support Executive - US Shift

Adeeba e-Services Private LimitedKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

• 1-2 years of experience in inbound/outbound technical support in an international BPO• Proficient in closing calls independently• Excellent English communication skills• Hands-on experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhones, and iPads• Strong problem-solving skills• Willingness to work flexible night shifts

About the job

We are seeking dedicated and skilled Inbound Technical Support Executives to join our team during US shifts. The ideal candidate will possess 1 to 2 years of experience in inbound or outbound technical support within an international BPO environment. Candidates must demonstrate the ability to effectively close their own calls while providing exceptional customer service.

You will be responsible for troubleshooting a variety of technical issues, including but not limited to computers, printers, broadband, routers, email, Mac, iPhone, and iPad-related concerns. Strong communication skills in English are essential, as well as the capability to resolve customer issues accurately and efficiently.

Flexibility to work night shifts is a must. Please note that freshers and candidates from domestic BPOs will not be considered for this role.

Salary is negotiable based on experience and current CTC, along with attractive incentives.

About Adeeba e-Services Private Limited

Adeeba e-Services Private Limited offers 24/7 technical support services to customers in the USA, specializing in issues related to printers, routers, and email. We also provide comprehensive website development services for both national and international businesses, ensuring a high level of customer satisfaction.

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Adeeba E Services is currently seeking dedicated Inbound Technical Support Executives to join our team for the US Night Shift. This role involves providing exceptional technical support by handling inbound calls from customers in the US.Key Responsibilities:1) Manage inbound voice calls efficiently.2) Work during the night shift (9:00 PM - 7:00 AM).Compensation:- Monthly salary ranging from ₹15,000 to ₹20,000 (fixed) plus performance-based incentives.Qualifications:- A minimum of 6 months of experience in a similar role (outbound or inbound).- Exceptional English communication skills are required.- Candidates must have the ability to close their calls effectively and process payments through various gateways.- Age limit: 18 - 35 years. Note: Domestic BPO and fresher candidates are not eligible.Employee Benefits:• Attractive performance incentives.• Attendance allowances.• Special payouts for birthdays and employee referrals.• Opportunities for growth in a supportive work environment.For interviews, please visit us from 12 PM to 5 PM, Monday to Saturday. Contact Raju (HR) at 8100272764/8101364900.

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Inbound Technical Support Executive for US Shift

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Adeeba E Services is actively seeking dedicated Inbound Technical Support Executives to join our team for the US Night Shift. This role primarily entails managing inbound calls from clients seeking technical assistance.Key Responsibilities:1) Engage with clients via Inbound Voice calls.2) Work in Night shifts from 9:00 PM to 7:00 AM.Compensation:Salary ranges from ₹15,000 to ₹20,000 per month (fixed), plus performance-based incentives.Experience Requirements:Candidates should have a minimum of 6 months of experience in either outbound or inbound processes.Communication Skills:Exceptional English communication skills are a must.Additional Information:Salary is disbursed on the 1st of every month.

Jun 19, 2017

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Inbound Technical Support Executive - US Shift

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About Adeeba e-Services Private Limited

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