Inbound Technical Support - International Voice Process

On-site Full-time

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Qualifications

We are seeking candidates who possess strong communication skills, a customer-centric approach, and a knack for solving technical issues. Familiarity with various software and hardware systems is a plus. A background in technical support or customer service is preferred but not mandatory.

About the job

Join Adeeba E Services Pvt Ltd as an Inbound Technical Support Executive in our International Voice Process team. We are looking for passionate individuals who excel in customer service and technical support. In this role, you will assist international clients with their technical queries, providing solutions and ensuring a seamless service experience.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading player in the business process outsourcing industry, specializing in delivering exceptional customer service solutions. With a commitment to excellence and innovation, we empower our employees to thrive in a dynamic work environment.

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Join our dynamic team at Adeeba E Services Pvt Ltd as a Technical Support Executive! In this role, you will provide exceptional inbound voice support to our international clients, ensuring their technical issues are resolved efficiently and effectively. You will engage with customers, troubleshoot problems, and guide them through solutions, all while maintaining a high level of customer service.

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Join our dynamic team at Adeeba E Services Pvt Ltd as an International Technical Support Executive for the Inbound Voice Process during US shifts. We are seeking experienced individuals who thrive in a fast-paced environment and are passionate about providing exceptional customer service.Key Responsibilities:Handle inbound calls from customers regarding technical issues related to printers, routers, emails, and more.Diagnose and resolve issues effectively while promoting relevant service plans and software solutions.Candidate Profile:Minimum of 6 months experience in an outbound technical support role.Proven ability to close calls and process payments confidently.Excellent communication skills with fluency in English.Willingness to work night shifts.What We Offer:Competitive salary paid on the 1st of every month, along with substantial incentives.Generous leave policy including 24 leaves per year, compensatory offs, and birthday leaves.Daily and monthly performance incentives, with spot bonuses for outstanding contributions.No extensions to shift timings and additional medical benefits.

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