Adeeba E-Services Private Limited logoAdeeba E-Services Private Limited logo

Inbound Technical Support Specialist at Adeeba Group | Kolkata

On-site Full-time

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Experience Level

Experience

Qualifications

To be considered for this position, you should possess:- A minimum of 1-2 years of experience in inbound or outbound technical support within an international BPO.- Proven ability to troubleshoot technical issues and provide effective solutions.- Excellent communication skills in English.- Willingness to work in night shifts.- Freshers are not eligible for this role.

About the job

We are seeking a skilled Inbound Technical Support Specialist to join our dynamic team at Adeeba Group. The ideal candidate will have 1 to 2 years of experience in providing exceptional inbound and outbound technical support in an international BPO setting. Your role will involve troubleshooting a variety of technical issues related to computers, printers, broadband, routers, email, and Apple devices such as iPhones and iPads.

Key Responsibilities:
- Handle inbound technical support calls and provide accurate resolutions to customer inquiries.
- Effectively close calls and ensure customer satisfaction.
- Exhibit strong communication skills in English, both verbal and written.
- Work flexible night shifts as required.

About Adeeba E-Services Private Limited

Adeeba E-Services Private Limited operates leading online and mobile marketplaces in retail and wholesale trade, cloud computing, and various other services. We provide cutting-edge technology and services to facilitate commerce among consumers, merchants, and other participants in our ecosystem.

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