Inbound Technical Support Specialist - International BPO

Adeeba E-Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Entry Level

Qualifications

To be successful in this role, candidates should possess:Excellent communication skills in English. Basic technical knowledge and troubleshooting skills. Ability to work in a fast-paced environment. Prior experience in a customer service or technical support role is an advantage.

About the job

Join our dynamic team as an Inbound Technical Support Specialist at Adeeba E-Services Pvt Ltd, a leading player in the international BPO sector. In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing solutions to ensure a seamless customer experience.

Your responsibilities will include:

Handling inbound calls and responding to customer queries regarding technical support.
Identifying and resolving technical issues efficiently.
Providing exceptional customer service and support.
Documenting customer interactions and solutions provided.

About Adeeba E-Services Pvt Ltd

Adeeba E-Services Pvt Ltd is a premier BPO firm located in Kolkata, specializing in providing top-notch customer support and technical assistance to global clients. Our commitment to excellence and customer satisfaction makes us a trusted partner in the industry.

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