About the job
Join our exceptional Incidents Team at Betsson Group, where we leverage cutting-edge technologies to ensure our brands operate seamlessly and deliver unparalleled service to our customers.
The Role
As the Incident Manager, you will oversee a dedicated team responsible for managing all production incidents. Your primary goal is to guarantee the highest levels of service availability and performance for our clients. This involves guiding your team, enhancing existing systems, and efficiently resolving any incidents that arise across our infrastructure and service providers.
With a diverse portfolio of brands under our umbrella, your leadership will be crucial in minimizing incidents and ensuring operational excellence.
Key Responsibilities:
- Provide expert Major Incident Leadership for crisis management within the LiveOps organization.
- Draft and facilitate Commercial and Business communications related to Major Incidents.
- Conduct follow-ups on post-mortem analyses of high-impact incidents.
- Support existing LiveOps teams with leadership, mentorship, and resource management.
- Drive your team to achieve success while upholding KPIs and an agile working methodology.
- Participate in an on-call rotation despite primarily working Monday to Friday.
- Assist in shift coverage as necessary.
Preferred Qualifications:
- Expertise in detecting, correlating, and analyzing events within the technical environment.
- Experience in leading teams while maintaining KPIs and a strategic vision.
- Knowledge in Windows and Linux server support, Containers, and Virtualization technologies.
- Familiarity with web technologies (JavaScript, React, . NET, etc.), Puppet, Octopus, and CI/CD systems.
- Proficiency in scripting languages (PowerShell, BASH, etc.), AWS, and networking.
