About the job
About Clutch:
At Clutch, we are committed to transforming the car buying, selling, and ownership experience. Are you ready to join us on this exciting journey?
As Canada’s leading online used car retailer, we provide a seamless and stress-free car shopping experience for customers across the nation. They can explore a diverse selection of vehicles from the comfort of their homes, have their chosen car delivered directly to their doorstep, and enjoy the reassurance of our 10-Day Money-Back Guarantee. And that's just the beginning!
We are proud to be recognized as one of the Top Growing Companies in Canada by the Globe & Mail for five consecutive years, and we have also earned prestigious spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists. We are eager to expand our dynamic team with passionate, driven, and inquisitive individuals.
Founded in 2017 and headquartered in Toronto, Clutch proudly serves customers in Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. We are supported by an impressive roster of investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more about our mission, visit clutch.ca.
About the Role:
We are on a quest to cultivate an exceptional team that fosters innovation, growth, and excellence. As we experience rapid expansion, we are seeking an Inside Sales Representative to serve as the voice of our online car buying platform. This is a remarkable opportunity to make a significant impact within a fast-paced and growing team!
What You’ll Do:
- Handle incoming customer inquiries: Provide prompt and professional responses to a high volume of inquiries via phone, email, and SMS, ensuring all customer needs are met efficiently and with care.
- Perform outbound outreach (warm calls): Engage prospective customers interested in purchasing a vehicle, providing information and support to facilitate their journey with Clutch.
- Guide customers through the Clutch purchasing process, helping them navigate their initial steps confidently. Offer clear explanations and highlight the advantages of buying from Clutch, backed by our 5,000+ five-star Google reviews.
- Document customer interactions and update information in our CRM system to ensure accurate tracking and record-keeping.
- Educate customers about the full range of products and services offered by Clutch, assisting them in understanding how they can further protect and enhance their vehicle purchase with various protection plans.
- Collaborate closely with other departments to ensure a seamless customer experience from the initial inquiry to the final sale.
