About the job
Job Title: Insurance Claims & Collections Coordinator (Roofing)
Position Type: Full-Time
Work Hours: 8:00 AM – 5:00 PM (Mountain Daylight Time)
Work Days: Monday to Friday
Salary: $5 - $7 per hour based on experience
Job Code: KD-AHLA
Workplace: Remote
Company Overview
Winning Assistants is a dynamic and rapidly expanding support company based in the U. S., specializing in restoration and roofing services. We assist homeowners in navigating the complex insurance claims process from the initial inspection to final settlement. Our dedicated team prides itself on providing exceptional service, efficient workflows, and outstanding customer support. As we grow, we seek enthusiastic and detail-oriented virtual assistants to enhance our Customer Care operations.
Role Summary
As an Insurance Claims & Collections Coordinator, you will be instrumental in overseeing insurance-related tasks and ensuring seamless project flow within our CRM system. Serving as a key communication link between insurance companies, adjusters, and internal teams, you will facilitate the advancement of claims and restoration projects through diligent follow-ups and precise documentation.
Key Responsibilities
- Engage with insurance companies and claim adjusters to acquire updates on claims, necessary documentation, and settlement progress.
- Collect and organize vital documents including adjuster summaries, scope of loss reports, settlement statements, and payment confirmations.
- Monitor submitted estimates and invoices to confirm receipt and track payment status.
- Maintain CRM records with all communications, documentation, and status updates.
- Guide clients through internal workflow stages corresponding to job progression.
- Communicate consistently with internal team members to provide status updates and identify potential issues.
- Ensure that digital job files are systematically organized and ready for audits.
