About the job
- Job Title: Intake Specialist
- Job Type: Long-term, full-time contractor
- Workplace: Remote
At HireHawk, we are dedicated to bridging the gap between exceptional global talent and top-performing U. S. companies. We pride ourselves on identifying outstanding professionals who combine expertise with a proactive approach in their roles. Our mission is to empower candidates to advance their careers while providing our clients with dependable, remote-ready talent that delivers impactful results from day one.
We are seeking a meticulous and compassionate Intake Specialist to serve as the initial touchpoint for prospective clients. In this position, you will manage incoming inquiries, collect essential information, and facilitate a seamless and professional intake process. Your contributions will significantly influence the first impression clients have of our organization.
Your responsibilities will include:
- Responding to inbound calls, emails, and chats from potential clients.
- Conducting preliminary intake interviews and gathering pertinent information.
- Accurately recording client information in our CRM or internal systems.
- Evaluating inquiries and directing cases to the appropriate teams.
- Following up with leads to ensure the completion of the intake process.
- Upholding a high standard of professionalism and empathy in all interactions.
- Meeting response time and conversion KPIs.
