About the job
Coupang is known for its "Rocket Delivery" service, bringing next-day delivery and a broad selection of products at competitive prices. With "Rocket Cross-Border," customers in Taiwan can shop millions of popular items from South Korea, the United States, and beyond, all with international shipping.
As Coupang expands in Taiwan, the company is building a team ready to shape its future in the region. This role plays a part in Coupang’s goal to become a daily essential for customers in Taiwan.
Role overview
The Assistant Manager, Catalog Operations Management, leads a team of 5 to 10 members and takes full ownership of project goals and daily workflows. This position demands proactive leadership, strong attention to detail, and a focus on maintaining both productivity and accuracy in catalog operations.
Serving as the technical core for product data analysis and process improvement, this role requires handling complex assignments independently, training team members, and driving improvements when challenges arise.
What you will do
- Operational ownership: Oversee daily manpower allocation to achieve team objectives.
- Quality control: Safeguard data accuracy and work to improve output speed while maintaining quality.
- Independent analysis: Conduct product research and compare product attributes independently.
- Process optimization: Identify and address issues in current Standard Operating Procedures, proposing smarter solutions.
Key duties
- Team leadership: Manage a team of 5 to 10, handling staffing and daily operations to ensure project success.
- Performance and attendance: Monitor attendance and conduct performance evaluations to uphold team standards.
- Quality and productivity: Oversee the accuracy and efficiency of team outputs, identify bottlenecks, and drive continuous improvement.
- Training and development: Design and deliver internal training to build professional skills and operational efficiency.
- Supervisor support: Complete tasks assigned by supervisors efficiently and with minimal oversight, supporting department objectives.
Requirements
- Product knowledge: Strong understanding of product categories and attributes, with the ability to conduct both online and offline product analysis and competitive research.
- Logical thinking and adaptability: Solid logical reasoning for complex data and the ability to guide a team through change.
- Autonomy and responsibility: Proven ability to work independently under pressure, prioritize tasks, and meet deadlines while managing multiple responsibilities.
- Process diagnosis and optimization: Familiarity with SOP operations, with the ability to analyze workflows and suggest improvements.
- E-commerce interest: Genuine interest in e-commerce operations and market trends, with a commitment to ongoing self-development.
Preferred qualifications
- Advanced Excel skills for data analysis (such as XLOOKUP, COUNTIFS).
- 2 to 3 years of relevant administrative or project management experience.
- Experience leading, coaching, or training team members to boost performance.
- Supervisory or management experience is a plus.
Recruitment process
- Application review
- Phone interview
- Video interview
- Offer notification
The recruitment process may vary depending on the role or scheduling needs. Interview schedules and outcomes will be communicated by email.
