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Internal IT & Systems Lead at Relay | London

RelayLondon - On-site
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications- Strong background in IT operations and internal systems management.- Proven track record of implementing Mobile Device Management (MDM) solutions.- Exceptional organizational skills with a keen eye for detail.- Commitment to maintaining high security standards and compliance.- Ability to streamline processes and improve documentation.

About the job

Relay is revolutionizing the logistics landscape in the digital age. With a remarkable backing of $35 million from Europe’s largest logistics Series A round, spearheaded by forward-thinking investors such as Plural, Relay is outpacing 99.98% of venture-backed startups. Join us in building a highly skilled team that is setting new standards in the logistics industry.

At Relay, our mission is to eliminate friction in commerce. High delivery costs are an unrecognized burden on e-commerce, influencing what products can be sold online and who can engage in the space. We aspire to create a world where goods can flow freely among people, thus ensuring a seamless and inclusive online shopping experience.

THE TEAM
• A dynamic group of ~110 individuals, with over 50% specializing in engineering, product, and data
• A collective of 45+ advanced degrees in fields such as computer science, mathematics, and operations research
• We handle thousands of data points for every parcel, employing them to enhance our service
• A culture that thrives on first-principles thinking, continuous feedback, and rigorous experimentation.

Your Role

In this pivotal, hands-on role, you will be entrusted with the security, reliability, and scalability of Relay’s internal technology systems.

As our Internal IT & Systems Lead, you will oversee device management, onboarding and offboarding processes, internal tools, and technical support. You will implement an MDM system, maintain a comprehensive asset register, ensure robust insurance coverage, enforce security best practices (including two-factor authentication), and support ongoing compliance requirements using tools like Vanta.

You will be the primary owner of internal technical services, aiming to minimize ad-hoc requests, enhance documentation and processes, and guarantee that every employee possesses the necessary tools and support to operate effectively as the company grows.

Ideal Candidates

  • Possess extensive experience in IT operations, internal systems, or workplace technology.

  • Demonstrate confidence in implementing and managing MDM and device compliance.

  • Exhibit strong organizational skills and a passion for asset tracking, logistics, and documentation.

  • Take security seriously, driving initiatives related to 2FA, training, and compliance.

  • Possess excellent communication skills and a collaborative mindset.

About Relay

Relay is at the forefront of transforming logistics in the online marketplace, driven by a mission to create a more accessible e-commerce landscape. With substantial financial backing and a talented team, Relay is set to redefine how goods are transported and delivered in the digital age.

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