About the job
Join our dynamic team at Adeeba E-Services Pvt. Ltd., where we are seeking an enthusiastic Inbound Technical Support Specialist for our International BPO operations. In this role, you will be the first point of contact for our customers, providing expert technical assistance and support for a range of products and services.
As an Inbound Tech Support Specialist, your primary responsibilities will include:
- Answering customer queries via phone, email, and chat in a professional and friendly manner.
- Diagnosing and resolving technical issues related to our services.
- Providing step-by-step guidance to customers to troubleshoot and resolve their concerns.
- Maintaining accurate records of customer interactions and solutions.
- Collaborating with other team members to improve customer satisfaction.
