International Inbound Voice Process - US Technical Support

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

We seek candidates with 1 to 2 years of experience in inbound or outbound technical support within an international BPO environment. You must possess the ability to effectively resolve customer issues and close your calls independently. Strong English communication skills are essential. Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac devices, iPhones, and iPads is required. Flexibility for night shifts is a must.

About the job

Join our dynamic team as a Technical Support Executive and handle inbound calls from customers experiencing issues with printers, routers, and antivirus software. You will diagnose problems and recommend optimal solutions to clients, including selling appropriate technical support plans and relevant software.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support services for consumers and small businesses. Utilizing our proprietary Digital Service Cloud technology platform, we deliver exceptional support to millions of customers worldwide, available on demand.

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