Internship in Channel Activation

AsksuiteFlorianópolis, Brazil, Santa Catarina, Brasil

On-site Internship

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Experience Level

Entry Level

Qualifications

- Strong analytical skills to assess technical scenarios.- Excellent communication skills for effective client and partner guidance.- Organizational skills to handle multiple projects simultaneously.- Detail-oriented approach to ensure high-quality integrations.

About the job

About Asksuite

Asksuite created the first AI chatbot designed for hotel customer service, earning recognition as the top chatbot platform in the hospitality and tourism sector for three years running. The AI serves guests around the clock, offering instant support in multiple languages across several communication channels. With an omnichannel platform, Asksuite brings all hotel customer interactions together on a single screen.

The company supports clients in more than 60 countries and has been named the 7th best workplace in Santa Catarina by Great Place to Work. Asksuite also holds the title of best company in the world in tourism technology from the Hotel Tech Awards. The team includes over 130 professionals across more than seven countries.

Role Overview: Channel Activation Internship

This internship is based in Florianópolis, Santa Catarina, Brazil. The Channel Activation team focuses on activating, integrating, and ensuring the smooth operation of channels contracted by clients, such as WhatsApp and AskFlow. The goal: deliver a seamless, efficient experience for every activation.

The role involves managing technical projects, connecting systems, and supporting both clients and partners. Analytical thinking, clear communication, and strong organizational skills are important. Attention to detail ensures integrations are accurate and completed on time.

What You Will Do

Coordinate handoff between Implementation Success and Channel Activation teams to ensure correct initiation of channel activations
Lead technical activation of channels like WhatsApp and AskFlow, handling configuration and verifying functionality
Oversee the activation process with external partners (including Meta and BSPs), tracking deadlines and progress
Diagnose and resolve technical issues related to channel activation and ongoing operation
Guide clients on technical requirements, next steps, and best practices throughout the activation process
Work closely with teams such as Implementation Success, Customer Success, Product, and Engineering to create a smooth client experience

Who Thrives Here

Curious minds who enjoy learning, problem solving, and supporting others will feel at home. The team values dedication and a willingness to grow alongside colleagues from diverse backgrounds.

About Asksuite

Asksuite is a pioneer in AI technology for hotel customer service, setting new standards in the hospitality industry with our award-winning chatbot platform. Serving clients globally, we pride ourselves on innovation and excellence, aiming to enhance the customer experience in tourism technology.

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