About the job
Join AvePoint as an IT Engineer and play a vital role in providing comprehensive technical support to our end-users. You will be the go-to person for resolving hardware and software issues, ensuring optimal performance for our teams.
Key Responsibilities
- Deliver end-user support for various hardware and software issues.
- Document processes and coordinate training sessions for users.
- Identify and resolve hardware, software, and network connectivity issues.
- Oversee helpdesk operations and assist office users in overcoming IT-related productivity challenges.
- Manage IT hardware assets, maintaining inventory records and collaborating with relevant teams for IT asset audits.
- Perform additional tasks as directed by the IT Manager or Office Manager.
