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IT Engineer

AvePointHanoi, Hanoi, Vietnam
On-site Full-time

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Experience Level

Experience

Qualifications

Required QualificationsBachelor's degree in Computer Science, IT, or a related field. Proficiency in PC management and Windows system configurations. Strong understanding of security operations and change management processes. Excellent teamwork and collaboration skills. Passionate about IT technology and continuous learning. Proficient communication skills in English are essential. Experience with data center/server room maintenance is an advantage. Familiarity with Active Directory/Windows Server services is a plus. Knowledge of Cloud Infrastructure is beneficial.

About the job

Join AvePoint as an IT Engineer and play a vital role in providing comprehensive technical support to our end-users. You will be the go-to person for resolving hardware and software issues, ensuring optimal performance for our teams.

Key Responsibilities

  • Deliver end-user support for various hardware and software issues.
  • Document processes and coordinate training sessions for users.
  • Identify and resolve hardware, software, and network connectivity issues.
  • Oversee helpdesk operations and assist office users in overcoming IT-related productivity challenges.
  • Manage IT hardware assets, maintaining inventory records and collaborating with relevant teams for IT asset audits.
  • Perform additional tasks as directed by the IT Manager or Office Manager.

About AvePoint

AvePoint is a leading provider of data management solutions, dedicated to helping organizations protect and maximize the value of their data while enhancing productivity. Our vibrant and youthful working environment encourages innovation and professional growth.

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