About the job
Join Ticketek Entertainment Group as an IT Events Administrator!
At Ticketek Entertainment Group, we are dedicated to crafting unforgettable live experiences. As a global leader in fan engagement, we ticket, promote, and deliver events that resonate with audiences worldwide. Our diverse portfolio includes our renowned Fan Experience Platform (Ticketek), event promotion across Touring (TEG Touring), Sports (TEG Sport), and Family Experiences (TEG Experiences), along with our data-driven digital services (Ovation).
About the Role
As the IT Events Administrator based in Brisbane, you will be at the forefront of the action, providing essential IT support at some of Australia’s most exciting events. This role is perfect for a proactive individual with a minimum of 3 years of experience in dynamic IT environments.
Your Responsibilities Include:
- Delivering top-notch on-site IT support at Ticketek events to ensure client satisfaction.
- Installing point-of-sale systems (PCs, BOCA printers, EFTPOS) at various venues and events.
- Managing ticketing IT infrastructure and access control systems at client locations.
- Coordinating the setup and maintenance of IT equipment, such as servers and switches.
- Conducting preventive maintenance on client equipment and infrastructure.
- Documenting network or device configuration changes accurately.
- Responding to IT support calls and meticulously recording fault resolutions in our service desk system.
