About the job
Are you a skilled engineer looking for an opportunity that allows you to exercise your autonomy, build meaningful client relationships, and have a significant impact? If so, we invite you to consider this impactful position.
We are in search of a self-assured and technically skilled Field Engineer to provide exemplary support to our key clients across Berkshire and Wiltshire. This role transcends typical reactive support; you will be a critical player in ensuring stable, high-performance environments while serving as a trusted technical partner to our clients.
Your role will involve acting as a bridge between client sites and our internal teams, effectively combining strong troubleshooting skills with clear communication and exceptional service delivery.
Daily Responsibilities
As part of our collaborative team, you will support our strategic client accounts by:
- Managing escalated technical support tickets from 1st Line and resolving complex issues
- Performing thorough root cause analysis rather than applying short-term fixes
- Providing remote support and attending on-site visits as necessary
- Delivering clear technical guidance and practical solutions to end users
- Documenting incidents and resolutions accurately within the ticketing system
- Monitoring system performance and proactively identifying areas for improvement
- Contributing innovative ideas to enhance processes and overall service delivery
Why Join T-Tech?
We are dedicated to assembling a team that prioritizes quality, ownership, and integrity.
At T-Tech, you can expect:
- To work with clients who value expertise and partnership
- To be entrusted with responsibility without micromanagement
- To share ideas that genuinely influence our improvements
- To develop your technical and professional skills within a growing organization
- To be part of a collaborative, high-performing team
We strive to create an environment that is both challenging and rewarding. At T-Tech, growth is not just about business; it's about the people who drive it.
