About the job
Job Description:
Join Adventus as an IT Helpdesk Engineer and deliver exceptional technical support to our end users. You will be the first point of contact for resolving various IT-related issues, ensuring seamless operation of corporate devices, applications, and peripherals.
Your responsibilities will include troubleshooting problems with Mac OS, Windows 10 & 11, Microsoft Office, network connectivity, and printers. You will also handle email configuration and support for Outlook and other email services.
As part of your role, you will diagnose desktop hardware issues and escalate them to manufacturers when necessary. Additionally, you will perform essential IT administrative tasks for onboarding and offboarding employees, managing account access and device setup.
A key aspect of your responsibilities is to maintain comprehensive documentation of all support cases using our ticketing system, as well as updating our knowledge base and asset inventory, including tagging IT assets, parts, licenses, and hardware.
We expect you to continually enhance your knowledge of various IT technologies and maintain a high standard of customer service for all employees, vendors, and clients. You will ensure that all assigned cases are resolved within SLA, prioritizing effectively to meet our service management principles.
Additional duties may be assigned as necessary.
