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IT Helpdesk Officer (L1) | Tech Service Hub Specialist

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess the following:Strong problem-solving skills and a keen attention to detail. Excellent communication skills, both verbal and written. Basic understanding of IT systems and networks. A willingness to learn and adapt in a fast-paced environment. Prior experience in a customer service role is a plus.

About the job

Lendi Group seeks an IT Helpdesk Officer (L1) for its Tech Service Hub in Makati. This role centers on providing technical support and troubleshooting assistance to both clients and internal staff.

Role overview

As an IT Helpdesk Officer (L1), the main responsibility is to address technical issues and ensure users receive timely support. The position helps maintain smooth daily operations and contributes to a positive experience for everyone relying on IT services.

What you will do

  • Deliver first-level technical support for clients and colleagues
  • Troubleshoot common IT problems to keep systems running
  • Assist in maintaining a reliable and responsive service environment

Location

This position is based in Makati as part of the Tech Service Hub team.

About Lendi Group

Lendi Group is a leading provider in financial technology solutions. We strive to innovate and improve the customer experience through our dedicated services and expert team. Join us and be part of a company that values growth, collaboration, and excellence.

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