About the job
At Authentic Insurance, we empower insurance brokers to develop exceptional insurance products tailored to their clients' needs. Our innovative technology platform and dedicated support enable brokers to create customized insurance solutions for specific industries or customer demographics. We serve as the robust operating system that drives these specialized insurance offerings. For brokers, this translates to the ability to present unique products unavailable from competitors, enhance revenue, and minimize time spent on administrative tasks. We take care of the complexities involved, technology, compliance, and partnerships with top-rated insurance carriers, so brokers can concentrate on their customers and expand their businesses.
Responsibilities
- Oversee the IT stack and compliance for Authentic across our Dayton and New York offices.
- Act as the primary IT contact for all staff, providing prompt in-person support in Dayton and remote assistance for New York.
- Diagnose issues across macOS, Windows, SaaS applications, identity/access systems, and networking.
- Manage and uphold IT compliance policies, security standards, and access controls across the organization.
- Oversee the entire employee technology lifecycle, beginning with onboarding setup and concluding with secure offboarding, across all locations.
- Ensure the functionality of office technology at both locations: WiFi, conference rooms, AV equipment, and vendor management.
- Administer our core tools, including Google Workspace, Slack, Okta, and MDM solutions.
- Manage hardware inventory from procurement to secure retirement.
- Create documentation and self-service resources that can scale with the team.
- Identify opportunities for automation to minimize manual tasks and enhance reliability.
- Collaborate cross-functionally with Engineering, People, and Security teams on IT initiatives.
- Coordinate with local contacts in New York to address on-site issues as necessary.
