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Experience Level
Entry Level
Qualifications
Ideal candidates will possess:Basic knowledge of Java programmingFamiliarity with laboratory processes and data managementStrong problem-solving skills and attention to detailExcellent communication skills, both written and verbalA willingness to learn and adapt in a fast-paced environment
About the job
Join our team as an IT LIMS Support Technician specializing in Java to help manage and support our Laboratory Information Management Systems (LIMS). This is an exciting opportunity for candidates at the entry level who are passionate about IT and eager to grow their skills in a dynamic environment.
About SGS
SGS is the world's leading inspection, verification, testing, and certification company. We are recognized as the global benchmark for quality and integrity. With over 90,000 employees and a network of more than 2,600 offices and laboratories worldwide, we provide services that ensure products meet the highest standards of quality and safety.
Join RemoteVA PH as a Software Technician – AppSheet Support, where you will play a vital role in providing technical assistance for AppSheet development and integration. We are looking for a candidate with hands-on experience in AppSheet and Google Sheets, capable of troubleshooting issues and optimizing applications to boost functionality and efficiency.Ke…
Join RemoteVA PH as a dedicated Software Technician specializing in AppSheet technical support. This role is ideal for individuals who are enthusiastic about no-code and low-code platforms, have hands-on experience with Google Sheets and AppSheet, and excel at leveraging automation to solve complex problems.Your Role:As a Software Technician, you will be instrumental in the maintenance, troubleshooting, and enhancement of business applications created using AppSheet. Collaborating closely with development and operations teams, you will ensure the optimal functionality and performance of client-facing tools.Key Responsibilities:Deliver technical support for existing AppSheet applications.Assist in the creation and upkeep of AppSheet apps tailored to business requirements.Diagnose and resolve issues related to data synchronization, user access, workflows, and formulas.Manage and manipulate complex Google Sheets data integrations.Work with cross-functional teams to enhance app usability and performance.Maintain comprehensive documentation and version control for application changes and configurations.
Join RemoteVA PH as a dedicated Software Technician specializing in AppSheet application support! We are on the lookout for an enthusiastic individual who thrives in the world of no-code and low-code platforms. If you have a knack for Google Sheets and AppSheet, combined with a passion for solving challenges through innovative automation solutions, this role is tailor-made for you.Your Role:As a Software Technician, you will be integral to the maintenance, troubleshooting, and enhancement of business applications developed on AppSheet. Collaborating with both development and operations teams, you will ensure optimal functionality and performance of client-facing tools.Key Responsibilities:Provide technical support for existing AppSheet applications.Assist in the development and maintenance of AppSheet applications tailored to business needs.Troubleshoot and resolve issues concerning data synchronization, user access, workflows, and formulas.Manage and manipulate complex integrations with Google Sheets.Work collaboratively with cross-functional teams to enhance app usability and performance.Maintain thorough documentation and version control for app modifications and configurations.
Are you an innovative problem-solver with a strong affinity for low-code and no-code platforms? RemoteVA PH is on the lookout for a dedicated Technical Support Specialist proficient in AppSheet to become a vital part of our dynamic team! If you have hands-on experience in AppSheet development and thrive on providing support and troubleshooting smart business solutions, this role could be your perfect match.Job Overview:As an AppSheet Technical Support Specialist, your primary responsibilities will include delivering technical support, maintenance, and assistance for our clients' AppSheet applications. You will work closely with developers and end-users to guarantee optimal application performance, data accuracy, and overall usability.Core Responsibilities:Troubleshoot, maintain, and enhance existing AppSheet applications.Assist end-users with technical queries related to AppSheet and Google Sheets integration.Offer actionable recommendations for improvements and automation.Help in deploying updates, testing new features, and ensuring data integrity.Document issues, resolutions, and modifications in workflows.Collaborate effectively with team members and clients to understand their requirements and provide impactful support.
Join our innovative team at RemoteVA PH as an AppSheet Technical Support Specialist! If you have a passion for problem-solving and an expertise in low-code/no-code platforms, this opportunity is designed for you. You will play a critical role in supporting our clients by troubleshooting, maintaining, and enhancing AppSheet applications for optimal performance and user satisfaction.As a member of our dynamic team, you’ll collaborate with developers and end-users, ensuring data accuracy and usability in AppSheet-based solutions. Your technical acumen and attention to detail will help drive the success of our clients' business processes.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
First Focus is hiring a Support Technician in Muntinlupa, Metro Manila. As part of Australia’s leading Managed Service Provider, this role works alongside a diverse team of over 300 professionals across four countries. The company values technical curiosity and a supportive workplace culture. What you will do Respond to support tickets involving Microsoft Active Directory, Azure, M365, and Exchange. Troubleshoot desktops, servers, firewalls, and network issues. Support cloud platforms such as Azure AD, Entra, Hyper-V, Citrix, and AWS. Contribute to project deployments and help solve technical challenges as they arise. Work closely with senior engineers to keep system environments running smoothly. Visit client sites when needed; all travel expenses are covered.
We are seeking a dedicated IT LIMS Support Technician to join our dynamic team at SGS. In this entry-level position, you will play a crucial role in supporting our Laboratory Information Management System (LIMS), with a focus on utilizing Crystal Reports for data analysis and reporting. This is an excellent opportunity for individuals looking to kick-start their career in IT support within a thriving company.Your responsibilities will include troubleshooting LIMS-related issues, providing technical support to laboratory staff, and creating reports that enhance data-driven decision making. Ideal candidates are those who possess a keen analytical mindset and a passion for improving operational efficiencies.
Join our team as an IT LIMS Support Technician specializing in Java to help manage and support our Laboratory Information Management Systems (LIMS). This is an exciting opportunity for candidates at the entry level who are passionate about IT and eager to grow their skills in a dynamic environment.
Full-time|Remote|Remote — Central Visayas, Philippines
Join our dynamic team as a Software Support Engineer, where you'll provide top-notch support for our innovative Microsoft 365 add-in that seamlessly integrates with the M365 suite. This fully remote position is ideal for individuals passionate about delivering exceptional service to power users and administrators utilizing our product.Key Responsibilities: Deliver outstanding technical support for users of our browser extension and related solutions. Diagnose and resolve issues concerning user access, functionality, deployment, and content management. Engage with both technical and non-technical clients, providing clear explanations of problems and their resolutions. Assist power users with configuration and content management tasks. Support administrators with deployment, configuration, and troubleshooting efforts. Collaborate with internal teams to escalate complex issues and document bugs as necessary. Maintain accurate documentation of known issues, processes, and best practices for customer support. Develop and update comprehensive help content and documentation on our support site to enhance the user self-service experience.
Key Responsibilities:Conduct testing and fault isolation at layers 1 and 2 of the OSI model using internal troubleshooting methods, carrier testing, and collaboration with customer vendors and technical support NOCs. Responsibilities may involve analyzing router logs, performing loop tests, executing head-to-head tests, and reviewing HDSL and PM stats.Engage directly with CLECs and ILECs to diagnose and resolve issues related to customer T1, Broadband, and Voice services.Familiarity with SD-WAN, Meraki, Fortinet, and 8x8 technologies is advantageous.Handle inbound and outbound technical calls from customers, agents, and transport partners. Create internal and carrier trouble tickets, taking necessary corrective actions or contacting relevant parties for issue resolution.Communicate with customers through email, chat, and phone to address and resolve service-related issues. Demonstrate self-motivation and problem-solving skills to provide effective solutions.Manage, prioritize, and multitask to address trouble tickets swiftly and accurately, ensuring compliance with contracted Service Level Agreements (SLAs).Deliver a professional and courteous customer service experience, setting appropriate expectations based on established protocols.Simultaneously manage multiple issues in a dynamic environment, adapting to ongoing changes.Follow up with clients on escalated technical concerns and provide system status updates until resolution is achieved, leveraging interpersonal skills to foster strong relationships.Log and document all customer interactions and issues promptly and accurately.Identify the root causes of problems (hardware, software, user-related) and recommend suitable actions for resolution.Provide technical support, including training and educating end-users.Escalate unresolved issues to Senior or Lead Technicians as required.Collaborate with leads, managers, and Tier 2 technicians to expedite customer issue resolution.Work alongside other departments to assist in resolving complex service challenges.
Job SummaryJoin the RemoteVA PH team as a Junior Helpdesk Technician, where you will be the first line of IT support for our valued clients. In this role, you will be the initial point of contact for incoming helpdesk requests, ensuring that client issues are promptly resolved or escalated with clear and friendly communication. If you are passionate about problem-solving, dedicated to client service, and thrive in a remote IT support environment, we encourage you to apply! ResponsibilitiesCustomer Service & Support- Act as the primary contact for client support through phone, email, or ticketing system.- Troubleshoot basic IT issues remotely while ensuring a positive client experience.- Maintain consistent communication with clients regarding the status of their requests.Ticket Management- Create, manage, and update service tickets using our internal system.- Document completed work and ensure ticket details are current.- Split multi-issue tickets and prevent ticket stagnation.Monitoring Tools- Review RMM dashboards and perform necessary remedial actions.- Conduct regular system checks as scheduled.Project Support- Occasionally assist the Projects Team with remote implementations and rollouts.Communication & Reporting- Escalate complex tickets to senior technicians when necessary.- Report risks, updates, or client outages promptly.- Submit required timesheets and reports as needed.Team Collaboration- Adhere to SOPs and scheduled tasks diligently.- Follow security protocols vigilantly.- Actively contribute to team improvements and innovations.
Join a Purpose-Driven TeamAt Foundry for Good, we are not just about building businesses; we are dedicated to creating impactful enterprises. Our diverse family of brands is committed to supporting nonprofits, trade associations, and mission-driven organizations through innovative software solutions, effective marketing strategies, and tools designed to foster positive societal change.Here are some reasons you will enjoy working with us:Stability & Growth: We are proudly 100% self-funded, ensuring long-term stability and mindful growth without external investors or debt.People-Centric Culture: With a remarkable retention rate exceeding 95%, we prioritize competitive compensation, mutual respect, and career development.Global Collaboration: Collaborate with talented team members from the US and the Philippines who share your commitment to excellence and making a difference.Mission-Driven Work: Every position at Foundry for Good contributes to organizations striving to make a positive impact on the world.If you are eager to advance your career while making a meaningful difference, we would love to connect!Watch Our "Meet the Team" VideoPosition OverviewWe are seeking motivated Sales and Customer Support Specialists based in the Philippines to assist small nonprofit organizations in maximizing their missions through our software solutions. In this role, you will guide nonprofits in understanding the benefits of our products and support them throughout their journey—from onboarding to full adoption. Your daily tasks will blend customer support with sales, encompassing answering inquiries, demonstrating features, and providing recommendations to enhance nonprofit success.This position is ideal for individuals who are comfortable working US night shifts, exhibit excellent organizational skills, and possess a passion for aiding mission-driven organizations.
Full-time|On-site|Makati, Metro Manila, Philippines
Join Our Team as a Technical Support Representative!We are looking for enthusiastic individuals to join our dynamic team at Backroom Offshoring Inc. located in the heart of Makati City. As a Technical Support Representative, you will play a crucial role in assisting our customers with our innovative software solutions in home health, hospice, and outpatient therapy agencies.Your Responsibilities Will Include:Efficiently processing customer calls and inquiries while documenting all interactions.Providing exceptional troubleshooting support and educating clients on product features.Maintaining effective ownership of calls to ensure resolution and customer satisfaction.Collaborating with various teams to enhance customer experience and product use.
Role overview SGS seeks a Level 2 Technician based in Muntinlupa. The position centers on providing reliable technical support and maintaining high standards of service across various systems. Main responsibilities Troubleshoot complex technical issues as they occur Provide technical guidance to both clients and colleagues Monitor systems and assist in keeping performance at its best
Join Intetics Inc., a leading global technology company specializing in custom software development, distributed professional teams, and comprehensive digital solutions. We are seeking a motivated Technical Support Engineer to enhance our dynamic team.Working hours:9:00 AM - 6:00 PM in UK time zone or 9:00 AM - 6:00 PM in US Eastern time zone.Your Responsibilities:Assist customers by addressing their most challenging technical inquiries.Deliver technical support through email, chat, and Zoom sessions.Manage multiple concurrent issues of varying severity, ensuring adherence to established SLAs.Accelerate investigations and reduce support ticket resolution times via live Zoom interactions.Troubleshoot logs to pinpoint errors and their root causes.Serve as Incident Commander during service incidents and update the status page accordingly.Stay informed on the latest platform features.Collaborate with internal teams to enhance processes for increased efficiency and improved customer experience.Develop knowledge base articles, enablement resources, or automation workflows for frequently encountered issues.Communicate customer feedback to product management and engineering teams.Engage in internal projects and initiatives.
Full-time|On-site|General Santos City (Dadiangas), SOCCSKSARGEN, Philippines
Job Summary:Join Calltek as a dedicated Network Operations Center (NOC) Technician, perfect for professionals eager to advance their careers in a dynamic and collaborative environment. You will play a critical role in maintaining the performance and reliability of our network infrastructure. As a vital member of the NOC team, your responsibilities will include monitoring network activities, troubleshooting issues, and providing first-level support to ensure seamless operations across our systems. If you are passionate about networking and want to contribute to a growing company that values teamwork and support, this opportunity is for you.Key Responsibilities:Continuously monitor network services to ensure performance, stability, and availability.Log and escalate incidents following established protocols for swift resolution.Perform initial troubleshooting for network-related issues, including connectivity and basic routing problems.Collaborate with senior staff to resolve complex incidents and develop effective resolution strategies.Document all network incidents, troubleshooting steps, and solutions for future reference.Assist in executing scheduled maintenance activities while minimizing service interruption.Contribute to the improvement of NOC procedures and operational efficiency.Deliver exceptional customer service during incidents, effectively communicating solutions and updates.
About Jet Support Services, Inc. (JSSI)Established in 1989 and headquartered in Chicago, JSSI stands as the premier independent provider of hourly cost maintenance programs tailored for business aviation. Our extensive coverage encompasses engines, airframes, and auxiliary power units (APUs) across over 300 aircraft makes and models. We empower owners and operators to stabilize their maintenance budgets, enhance aircraft availability, and safeguard asset value throughout their ownership journey. JSSI boasts a robust portfolio of synergistic business lines aimed at simplifying the financial and technical intricacies of business aviation. This includes our dedicated Maintenance Teams, innovative Traxxall maintenance tracking software, a range of Parts & Engines solutions, comprehensive Conklin aircraft cost and performance data, and tailored Aviation Capital asset-based financing options. These offerings collectively provide integrated tools that support owners, operators, and maintenance providers throughout their ownership and maintenance planning, execution, and financial management processes. With a support network extending to more than 6,500 aircraft through our programs and software platforms, JSSI leverages its unique independence, unparalleled scale, and data-driven insights to deliver customized solutions and support models tailored to the needs of each client, irrespective of their aircraft platform. Backed by leading institutional investors such as GTCR, Genstar Capital, and Blackstone, we invite you to learn more at jetsupport.com. Job Summary: The API team seeks a talented Software Developer to design, develop, and maintain robust RESTful APIs utilizing C# and the .NET framework. The ideal candidate will also contribute to technical design, code development, team enhancement, bug fixing, and environmental support. This role demands resourcefulness, the ability to take and provide direction, and a passion for learning new technologies to align with business needs. Responsibilities include creating new web applications and maintaining existing ones that interact with APIs, managing complex datasets, and demonstrating proficiency in various programming languages and application development within a dynamic team setting.
Join our dynamic team at Bestank Manufacturing Corporation as a Service Center Technician. In this role, you will be responsible for providing exceptional service and support to our customers by diagnosing and resolving issues related to our products. Your technical expertise will be crucial in ensuring customer satisfaction and maintaining the high standards of our brand.
Job Description: CNC Woodworking Technician (Mozaic & Millwork Specialist)Join our dynamic team as a CNC Woodworking Technician specializing in Mozaic software and Millwork. We are looking for an expert who will take charge of programming, operating, and maintaining CNC woodworking machines to craft precise components and bespoke designs for cabinetry, furniture, and architectural millwork projects. You will work closely with designers, engineers, and production teams to ensure that all outputs meet the highest standards of accuracy, efficiency, and quality.Key ResponsibilitiesUtilize Mozaic software to program and operate CNC woodworking machines.Interpret technical drawings, blueprints, and CAD files to create precise machining instructions.Execute Millwork projects, including cabinetry, panels, moldings, and customized wood components.Set up, calibrate, and maintain CNC equipment for optimal performance.Oversee production runs, troubleshoot issues, and implement adjustments to uphold quality standards.Collaborate with design and engineering teams to enhance workflows and boost production efficiency.Perform routine maintenance and safety inspections on CNC machinery.Ensure adherence to safety regulations and company quality standards.Document production processes and maintain accurate records of materials and outputs.
Entry-Level Technical Support Specialist /Robot Operations Support Engineer Overview:Become a vital member of Relay Robotics' dynamic team as a Help Desk Agent. In this engaging role, you will be instrumental in delivering dependable robotic services to customers globally. Embrace the opportunity to work at the cutting edge of robotics technology, providing remote assistance to ensure prompt issue resolution and exceptional customer satisfaction.Responsibilities:Operational Monitoring: Vigilantly oversee robot diagnostics to guarantee seamless operations and proactively identify issues before they affect customer experience.Customer Interaction: Assist customers through phone and instant messaging, gathering information on reported issues and guiding them toward effective solutions.Data Collection: Document all relevant information in our ticketing system, including reported issues, timestamps, and other contextual details that help in resolving problems or escalating them to Level 2 support.Communications: Engage with customers and collaborate with our Level 2 support team to ensure all necessary details are shared for problem-solving and to inform customers about resolution progress and next steps.Qualifications:Customer Service: Friendly and committed to delivering exceptional customer service.Communication Skills: Strong command of spoken and written English, with the ability to effectively communicate with English speakers from various backgrounds.Team Collaboration: Demonstrated ability to work well in a team environment with a positive attitude and eagerness to learn.Attention to Detail: High degree of accuracy and meticulousness in all work aspects.Technical Proficiency: Familiarity with and adaptability to various computer systems and software platforms. Ideal candidates will be curious and adept at understanding how technology operates, along with problem-solving skills.This is a customer-facing role. Preference will be given to candidates with experience interacting with American or English-speaking clients.Job Type:Full-time or part-time shifts supporting 24/7 operations. Remote support for global fleet operations. Flexible scheduling with options for early or late shifts.