IT Manager at AVK | London

AVK SEG UK LtdLondon, England, United Kingdom

On-site Full-time

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Experience Level

Manager

Qualifications

IT Vendor and Relationship Management (35%)Serve as the primary internal contact for all IT operations executed by CodeZero. Foster a productive working relationship with CodeZero, ensuring effective communication and collaboration. Oversee the acquisition, installation, and lifecycle management of hardware through CodeZero. Facilitate a seamless onboarding process for new employees, guaranteeing that hardware, access, and setups are ready from day one. Keep internal teams updated on any planned changes, upgrades, or outages. Strategic IT and Infrastructure Planning (25%)Collaborate with the VP of Business Operations and the Head of Data to define AVK's IT roadmap. Identify enhancements for resilience, user experience, and data security. Ensure that infrastructure and tools align with AVK's broader business operations and data strategy. Cybersecurity and Data Compliance (20%)Supervise cybersecurity measures implemented by CodeZero to maintain protective standards. Work with the Head of Data and compliance team to ensure GDPR and ISO 27001 compliance. Maintain risk registers, incident documentation, and recovery plans. Assist in regular audits of data access, permissions, and device security alongside the broader business operations team. Systems Oversight and Support (10%)Manage daily user experiences across Microsoft 365, Fabric, SharePoint, Teams, and related tools. Collaborate with CodeZero on configurations, permissions, and troubleshooting. Support integration between Microsoft tools and key business platforms (Salesforce, NetSuite, etc.). Provide second-line support for internal users and escalate issues to CodeZero as necessary. Partner with the Head of Data to assist in building AVK's data architecture. Policy Development and Reporting (10%)Maintain AVK's IT policies and ensure adherence to compliance standards.

About the job

You will collaborate closely with our outsourced IT partner, CodeZero, to oversee daily IT operations while also establishing AVK’s long-term strategy for in-house capabilities, digital resilience, and data compliance.

This role is vital to our Business Operations team, as you will work in partnership with the Head of Data to ensure that the necessary infrastructure, governance, and policies are implemented to support ISO accreditation and uphold robust data protection standards.

About AVK SEG UK Ltd

AVK is a forward-thinking company committed to delivering innovative solutions in technology and infrastructure. Our focus on cybersecurity, scalability, and reliability positions us at the forefront of our industry, ensuring we meet our clients' evolving needs.

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