IT Operations Helpdesk Administrator - Vietnam

TelnyxHanoi; Saigon; Vietnam

Remote Part-time

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Experience Level

Entry Level

Qualifications

Ideal candidates should possess the following qualifications:Proven experience in IT support or helpdesk rolesStrong problem-solving skills and ability to troubleshoot issues effectivelyExcellent communication skills in English, both written and verbalFamiliarity with IT service management toolsAbility to work collaboratively in a remote team environmentWillingness to work flexible hours, including weekends

About the job

More details about Telnyx’s network and edge technology can be found at our network and edge connectivity.

Role overview

This IT Operations Helpdesk Administrator role is part of a small, remote team based in Vietnam. The team provides operational and helpdesk support for Telnyx’s global workforce, focusing on coverage during weekends and off-peak hours. There are three open positions, each with a specific schedule to ensure continuous support.

Work location

This is a remote role within Vietnam. Candidates can be located in Hanoi, Saigon, or anywhere else in the country.

Schedule and coverage

Weekend coverage: Saturday and Sunday, 24 hours total, divided into three 8-hour shifts.
Weekday shifts: Each person covers one or two days, 06:00–14:00 ICT, supporting Asia-Pacific business hours and bridging US/EU operations.

Team members coordinate schedules and may swap shifts as needed. Assigned weekly hours range from 24 to 32, depending on the schedule.

What you will do

Deliver reactive helpdesk support to Telnyx’s global team during assigned shifts.
Work on proactive IT projects during quieter periods.
Collaborate with teammates to maintain continuous coverage and support.

About Telnyx

Telnyx is at the forefront of transforming global connectivity through innovative solutions. Our commitment to excellence drives us to create a future where seamless interconnection enhances the way people and devices communicate. Join us to be part of this exciting journey.

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